Call Centre Advisor
3 months ago
**About us**
Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold.
Our work environment includes:
- Modern office setting
- Casual work attire
- On-the-job training
- Safe work environment
- Company perks
**Responsibilities**:
- Answer customer inquiries in a timely and professional manner.
- Resolve customer complaints and escalate issues to the appropriate personnel when necessary.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to upsell products and services when appropriate.
- Follow up with customers to ensure their satisfaction with the resolution of their issue.
**Role Criteria**:
- Excellent telephone manner and strong communication skills.
- Customer service skills and experience.
- Ability to deal with confidential/sensitive and sometimes distressing information.
- Ability to work under pressure to satisfy demand.
- Ability to prioritise workload.
- Active Team Player.
Start Date; ASAP
**Salary**: £24,702.00-£25,191.00 per year
**Benefits**:
- Additional leave
- Company events
- Employee mentoring programme
- Free or subsidised travel
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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