Call Centre Assistant

2 months ago


Belfast, United Kingdom Switch Advisor Consultants Full time

**About us**

Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold.

Our work environment includes:

- Modern office setting
- Casual work attire
- On-the-job training
- Safe work environment
- Company perks

**Responsibilities**:

- Answer customer inquiries in a timely and professional manner.
- Resolve customer complaints and escalate issues to the appropriate personnel when necessary.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to upsell products and services when appropriate.
- Follow up with customers to ensure their satisfaction with the resolution of their issue.

**Role Criteria**:

- Excellent telephone manner and strong communication skills.
- Customer service skills and experience.
- Ability to deal with confidential/sensitive and sometimes distressing information.
- Ability to work under pressure to satisfy demand.
- Ability to prioritise workload.
- Active Team Player.

Start Date: ASAP- Monday-Friday

**Salary**: £24,702.00-£25,191.00 per year

**Benefits**:

- Additional leave
- Company events
- Employee mentoring programme
- Free or subsidised travel
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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