Debt Resolution and Recovery Agent

7 days ago


Worcester, Worcestershire, United Kingdom CV-Library Full time

About the Role:

We are seeking a highly skilled Debt Resolution and Recovery Agent to join our team. The successful candidate will be responsible for interacting with customers who owe money to local authority clients, Transport or third parties acting on their behalf.

Main Responsibilities:

  • Engaging with customers over the phone to resolve debt recovery issues
  • Negotiating with customers to reach mutually beneficial agreements
  • Providing support and guidance to customers experiencing financial difficulties
  • Maintaining accurate records and updating our systems accordingly

Requirements:

  • At least 2 years of experience in customer service or contact centres
  • Confidence when dealing with customers over the phone, often in challenging situations
  • Previous practical office administration experience
  • A comfort level with using various technologies and software systems

What We Offer:

  • A company pension plan
  • A colleague discount scheme
  • A Christmas Savings Scheme
  • Free on-site parking
  • An Employee Assistance Programme
  • A birthday holiday allowance
  • An attractive bonus, incentives, and performance rewards
  • Hybrid working (subject to reaching required standards)

The estimated annual salary for this position ranges from £22,308 to £23,999, plus commission, which could potentially reach an OTE of £28,000-£32,000.



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