Income Recovery Specialist

1 month ago


Worcester, Worcestershire, United Kingdom Niyaa People Ltd Full time

Niyaa People Ltd: Income Officer Role

We are seeking an experienced Income Officer to join our housing team on a temporary basis. This role involves managing rent arrears, service charges, and other debts within a specific area, ensuring income recovery through effective policies and procedures.

Key Responsibilities:
  • Handle all aspects of rent arrears and debt recovery, following established protocols to minimise arrears.
  • Manage legal actions, serve notices, and potentially appear in court as part of the income recovery process.
  • Collaborate with Housing Benefit teams, DWP, and external agencies to secure tenant entitlements and ensure timely payment.
About You:
  • Proven experience in income management, preferably in the housing sector, with a strong understanding of housing benefit processes and financial support services.
  • Able to follow legal protocols in income recovery, including court procedures, while maintaining a customer-focused approach.

Additional Information:

This role is ideal for someone with a background in housing and debt recovery who can work effectively in a collaborative environment. The hybrid working model offers 2-3 days in the office and the remainder working from home. A full driving licence and access to a vehicle are desirable. Estimated salary: £22,500 - £25,000 per annum based on a 30-hour contract at £23.17 per hour.



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