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Customer Engagement Specialist

2 months ago

Worcester, Worcestershire, United Kingdom CV-Library Full time

Job Overview:

CV-Library's expansion necessitates the hiring of skilled Customer Engagement Specialists - Debt Recovery. The successful candidates will work within the contact centre team, interacting with customers who have outstanding debts.

Key Accountabilities:

  • Responding to customer inquiries and resolving debt recovery issues over the phone
  • Negotiating with customers to reach mutually beneficial agreements
  • Providing support and guidance to customers experiencing financial difficulties
  • Maintaining accurate records and updating our systems accordingly

Essential Skills and Qualifications:

  • Minimum 2 years of experience in customer-facing roles, preferably in contact centres
  • Proven ability to manage complex conversations and negotiate resolutions
  • Strong administrative skills, with experience in maintaining accurate records
  • Familiarity with various software systems and technology platforms

Benefits and Rewards:

  • A comprehensive company pension plan
  • A colleague discount scheme, providing discounts on various products and services
  • A Christmas Savings Scheme, allowing employees to save for the holiday season
  • Free on-site parking, available to all employees
  • An Employee Assistance Programme, offering confidential support and guidance
  • A birthday holiday allowance, providing an additional day off for personal celebrations
  • An attractive bonus structure, including incentives and performance rewards
  • Hybrid working arrangements, subject to meeting performance targets

The estimated annual salary for this position ranges from £25,350 to £27,349, plus commission, which could potentially reach an OTE of £31,000-£35,500.