Head of Business Performance

4 hours ago


Worcester, Worcestershire, United Kingdom Think Specialist Recruitment Full time

Are you an inspirational leader with a passion for driving operational excellence? Do you have a proven track record of delivering results-driven teams?

About the Role

We are seeking a Head of Operations to join our client's Senior Leadership Team, overseeing the operational performance of the Operations Team. As a key member of the leadership team, you will work closely with Senior Leaders to drive operational performance and make strategic decisions.

This role requires a high level of analysis and problem-solving, with a focus on improving operational systems, processes, and policies. The successful candidate will also be responsible for managing and mentoring operations staff, developing and implementing operational strategies to support company growth.

We are looking for a highly experienced leader with 5 years' experience managing an operations team. They will have excellent stakeholder management skills, be highly analytical, and possess the ability to inspire and motivate others.

Responsibilities and Requirements
  • Oversight of day-to-day operations and KPI delivery
  • Leadership of operational improvements and process enhancements
  • Strategic management of resources and capacity
  • Mentoring and development of operations staff
  • Development and implementation of operational strategies
  • Experience within customer service and engagement
  • Strong communication skills on all levels

We offer a competitive salary of £58,000 - £68,000 per annum, reflecting the importance of this role in driving our client's success.



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