Contact Centre Specialist
7 days ago
Ritz Recruitment is recruiting a highly motivated Contact Centre Specialist to provide exceptional customer service to our clients. As a key member of the team, you will play a vital role in ensuring that customers receive timely and accurate responses to their inquiries.
About the RoleThis is a full-time, permanent position with a salary of $65,000 - $85,000 per annum. The successful candidate will have excellent communication skills and experience working in a fast-paced contact centre environment.
Responsibilities:- Respond to customer inquiries via phone, email, or other channels
- Work collaboratively with colleagues to achieve team goals and objectives
- Identify areas for process improvement and implement changes as needed
- Develop and maintain relationships with customers to ensure ongoing satisfaction
To succeed in this role, you will need:
- Exceptional communication and interpersonal skills
- Proven ability to work under pressure and meet deadlines
- Strong problem-solving and analytical skills
- Flexibility to adapt to changing priorities and requirements
We are committed to providing a supportive and inclusive work environment, offering:
- $65,000 - $85,000 per annum
- A hybrid working approach with flexible hours
- Regular performance reviews and opportunities for growth
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