Contact Centre Expertise Lead

Contact Centre Team Lead RoleA2Dominion Group is a housing provider operating across Southern England. With a rich history spanning over 70 years, we are committed to creating vibrant, sustainable communities that enhance the lives of our residents. At A2Dominion Group, we pride ourselves on our values of integrity, innovation, and inclusivity. With a...

At Brillio Europe (Formerly CloudStratex), we are seeking an experienced Contact Centre Architect to join our team on a 2-month contract.The ideal candidate will have in-depth knowledge of Contact Centre transformation and be proficient in leading geographically diverse teams. Key skills include AWS Connect, Genesys, Five9, and Avaya.Responsibilities will...

At Brillio Europe, we are seeking a highly experienced Contact Centre Architect to lead our 2-month contract project.The successful candidate will be responsible for the following:Transforming contact centre solutions for next-generation growthConducting current state assessments of existing contact centre solutions across multiple geographies, business...

Contact Centre Supervisor Job SummaryOur Contact Centre is seeking a highly skilled and experienced Contact Centre Supervisor to join our team. As a Contact Centre Supervisor, you will be responsible for providing a high-quality, child-focused, and safe contact service for children and their families/carers.Key Responsibilities:Provide a high-quality,...

About the RoleCapgemini's Intelligent Customer Operations practice is driven by the lessons of the pandemic. Our vision combines human and digital elements to enable the 'always on' lifestyle and embodies the spirit of the digital-native customer. We have crafted three offers that integrate humans and machines to deliver end-to-end services covering Customer...

Contact Centre Supervisor Job Summary:We are seeking a highly skilled Contact Centre Supervisor to join our team at CRA GROUP LIMITED. As a Contact Centre Supervisor, you will be responsible for providing a high-quality, child-focused, and safe contact service for children and their families/carers.Key Responsibilities:To provide a high-quality,...

Job Overview:The North West Ambulance Service NHS Trust is seeking a senior leader to head its Contact Centre function, overseeing all contact centres and leading the integrated response model for 999, 111, and non-emergency patient transfers.

Job Title: Contact Centre PractitionerJob Summary:As a Contact Centre Practitioner with CRA GROUP LIMITED, you will provide a high-quality, child-focused, and safe contact service for children and their families/carers. Your role will involve setting up and providing supervised contact between children and families/carers, maintaining records of...

This is an exceptional opportunity for a skilled and ambitious procurement professional to join Beaumont Select in a newly created role within our team. Based in West London, this position offers the chance to work 3 days a week in a fast-paced and dynamic environment.About the RoleWe are currently partnering with a leading FTSE 100 global client, which is...

Job Summary:We are seeking a highly skilled and experienced Contact Centre Supervisor to join our team at CRA GROUP LIMITED. As a key member of our team, you will be responsible for providing a high-quality child-focused and safe contact service for children and their families/carers.Key Responsibilities:Set up and provide supervised contact between children...

Contact Centre Operations Manager Job DescriptionThe Contact Centre Operations Manager will play a key role in the continuous improvement of our real-time service and resource delivery across contact centre operations. A key requirement of this role is to optimise resource on the day, including proactive shrinkage and supplementary hours management, to...

Job DescriptionWe are seeking a skilled Contact Centre Solutions Architect to join our team at Brillio Europe (Formerly CloudStratex) on a 2-month contract. The ideal candidate will have experience with next-generation Contact Centre solutions and be able to assess the current state of our existing solution across multiple geographies, business units, and...

Contact Centre Supervisor Job DescriptionAs a Contact Centre Supervisor with CRA GROUP LIMITED, you will play a vital role in providing a high-quality, child-focused, and safe contact service for children and their families/carers.Key Responsibilities: To provide supervised contact between children and families/carers, maintaining records of interactions,...

Inbound Contact Centre SupervisorWe are looking for an experienced Inbound Contact Centre Supervisor to join our team at Peoples Partnership.As an Inbound Contact Centre Supervisor, you will be responsible for overseeing the day-to-day operations of our contact centre, ensuring that our customers receive exceptional service and support.Key...

Unlock Your Potential as a Contact Centre ExecutiveAt Stratstone Mercedes-Benz of Glasgow, we're looking for a skilled Contact Centre Executive to join our team. As a key member of our customer-facing team, you'll be the first point of contact for our customers, attentively listening to their needs and recommending suitable products and services.Your Key...

Octavia is looking for a highly skilled Contact Centre Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.The ideal candidate will have experience working in a customer contact environment, with a basic...

Contact Centre Team Manager PositionA2Dominion Group is a housing provider operating across Southern England. With a rich history spanning over 70 years, we are committed to creating vibrant, sustainable communities that enhance the lives of our residents. At A2Dominion Group, we pride ourselves on our values of integrity, innovation, and inclusivity. With a...

Job Summary:We are seeking a highly skilled and experienced Contact Centre Supervisor to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for providing a high-quality child-focused and safe contact service for children and their families/carers.Key Responsibilities:To set up and provide supervised contact between children and...

We require a skilled Temporary Contact Centre Advisor to handle customer inquiries in Bexley. As a key member of the team, you will be responsible for providing exceptional customer service, resolving issues efficiently, and maintaining accurate records.The successful candidate will possess strong telephone skills, excellent ICT knowledge, and experience...

About the RoleWe are seeking a skilled Real Time Analyst to join our client's Workforce Management team, responsible for managing and monitoring 'on day' performance and adherence to schedules.The successful candidate will work closely with Operations to ensure they are supported from a Resource Planning & Real Time perspective, creating short term schedules...