Contact Centre Senior Supervisor

5 days ago


London, Greater London, United Kingdom Lloyd Recruitment Full time

Join Lloyd Recruitment as a Contact Centre Senior Supervisor and take on a leadership role overseeing a team of 12-15 call centre agents. This is an exciting opportunity to guide a high-performing team to achieve exceptional results and exceed KPIs.

The successful candidate will possess:

  • Proven experience in the finance sector and/or a regulated environment
  • Strong leadership skills with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills

Key responsibilities include:

  • Reporting to the Contact Centre Manager on daily activities
  • Conducting regular performance reviews and providing constructive feedback
  • Managing absence and holiday requests/coverage
  • Auditing calls to identify areas for improvement
  • Developing and implementing training programs to enhance team performance

The compensation package includes:

  • A competitive basic salary of £34,000 per annum
  • Pension scheme
  • Private medical and dental cover
  • 25 days' annual leave plus bank holidays and the option to purchase up to 5 additional days
  • Flexible working arrangements with occasional travel to Surrey or London office

If you're a driven and experienced supervisor looking for a new challenge, we encourage you to apply.



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