Banking and Finance Contact Centre Advisor

1 day ago


London, Greater London, United Kingdom M&S Bank Full time
Join Our Team as a Financial Policy Specialist
Marks & Spencer's financial partner, M&S Bank, is seeking a skilled Financial Policy Specialist to join our Contact Centre team. As a key member of our team, you will provide expert financial guidance to customers, resolve complex issues, and develop effective solutions to drive business growth. We are looking for a talented individual with a passion for finance, excellent communication skills, and the ability to build strong relationships with customers and colleagues.

Competitive Salary and Benefits
We offer a competitive salary, estimated to be around £32,000-£38,000 per annum, based on industry standards and location. You will also enjoy a range of benefits, including flexible working arrangements, hybrid working, 25 days' holiday per year, recognition through Spotlight awards, and access to events at the M&S Bank Arena in Liverpool. Additionally, you will receive 20% discount when shopping in M&S, on-site amenities, and flexible benefits that suit your lifestyle.

Key Responsibilities
Your key responsibilities will include providing expert financial guidance to customers, resolving complex issues, developing effective solutions to drive business growth, and working collaboratively with the team to achieve business objectives. We value diversity and inclusivity in our workplace and welcome candidates from all backgrounds.

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