Contact Centre Specialist

1 month ago


London, Greater London, United Kingdom Ofcom Full time

**About the Role**

We are seeking a highly skilled Customer Service Representative to join our team at Ofcom. As a Contact Centre Advisor, you will be responsible for providing exceptional customer service to consumers via phone, resolving telecoms complaints and meeting business KPIs.

**Job Description**

  • Phone based customer service experience
  • Effective conflict resolution skills and experience of handling consumer complaints and enquiries
  • Attention to detail – experience of complaint categorisation and writing concise case notes

**What We Offer**

  • 26 days holiday + bank holidays
  • Flexible Allowance
  • Pension
  • Private Medical Insurance
  • Health Screening
  • Life Assurance
  • Income Protection Insurance

The estimated salary for this role is £32,000 - £37,000 per annum, depending on experience. If you are a skilled communicator with a passion for delivering exceptional customer service, we encourage you to apply.



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