Contact Centre Assistant
24 hours ago
Sonic Healthcare UK is an internationally renowned healthcare provider with a strong track record of medical services across the world. Our company has grown to become one of the leading healthcare providers globally, specialising in pathology, radiology, and primary care medical centres.
We have two main entities in the UK: The Doctors Laboratory (TDL) and Health Services Laboratories (HSL). HSL is a partnership between TDL, Royal Free London NHS Foundation Trust, and University College London Hospitals NHS Foundation Trust (UCLH).
Job Description
This Contact Centre Assistant role is perfect for individuals who thrive in fast-paced environments and enjoy delivering exceptional customer service. As a key member of our service centre team, you will be at the forefront of ensuring our customers receive the highest level of support and satisfaction.
Your excellent written and verbal communication skills, combined with your positive and proactive attitude, will shine as you assist customers with a wide range of inquiries through various electronic channels and on the telephone.
Key Responsibilities
- Handling incoming calls, making outbound calls to clients and customers, and performing administration tasks.
- Providing timely and effective support to patients, doctors' surgeries, hospitals, and our laboratories and support staff.
Requirements
- Strong experience in handling large volumes of telephone calls in a busy environment with ease and efficiency.
- Ability to prioritise and manage workload effectively in a dynamic contact centre environment.
- Degree-educated with a science subject background is desirable.
- Comfortable working in a corporate environment as part of a team within the service centre.
- Proficient in various systems and experienced in using Microsoft Office package.
Benefits
- A competitive salary range of £25,000-£27,352 per annum, depending on experience.
- A flexible hybrid role with full-time hours (40 hours/week) based on varying shift patterns, including weekends and bank holidays.
- Overtime paid for weekend hours and bank holidays.
- The opportunity to work from home on weekends and bank holidays.
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