Inbound Contact Centre Director
6 days ago
Blue Light Card is seeking a talented Inbound Contact Centre Director to lead our Member Services team. As Inbound Contact Centre Director, you'll be responsible for motivating and nurturing a high-performing team of advisors, driving customer satisfaction and operational efficiency in a fast-paced environment.
About the PositionYou'll instil a customer-centric culture, ensuring our members receive exceptional support, and review and redesign processes to improve service delivery and efficiently handle all contact. Your expertise will be essential in identifying trends and gaps using data and developing and managing strategic partnerships.
The ideal candidate will have prior people management experience, emotional intelligence, and a strong analytical approach. Expertise in scaling operations, problem-solving, and critical thinking skills are also highly desirable.
We offer a competitive salary of £50,000 - £70,000 per annum, depending on experience, plus a range of benefits, including hybrid working, free parking, and a company bonus scheme.
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Inbound Contact Centre Supervisor
4 weeks ago
London, Greater London, United Kingdom Peoples Partnership Full timeInbound Contact Centre SupervisorWe are looking for an experienced Inbound Contact Centre Supervisor to join our team at Peoples Partnership.As an Inbound Contact Centre Supervisor, you will be responsible for overseeing the day-to-day operations of our contact centre, ensuring that our customers receive exceptional service and support.Key...
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Integrated Contact Centre Lead
3 weeks ago
London, Greater London, United Kingdom North West Ambulance Service NHS Trust Full timeJob Description The Integrated Contact Centre Director will be responsible for leading our contact centre function, overseeing the delivery of operational, workforce, and financial performance. This role will involve developing and implementing strategic plans to achieve key performance targets, while maintaining a culture of excellence and continuous...
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Quality Assurance Director
2 weeks ago
London, Greater London, United Kingdom loveholidays Full timeJob Title: Quality Assurance Director - Contact CentreWe are seeking a highly skilled Quality Assurance Director to join our team and lead the development and execution of a Quality programme designed to stepchange and continuously improve the service delivered to our customers.About the Role:Develop and implement a Quality Assurance strategy that aligns...
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Inbound Operations Director
5 days ago
London, Greater London, United Kingdom Skinandme Full time**About the Opportunity**We are excited to offer an Inbound Operations Director role at Skin + Me, with a competitive salary of £100,000 - £130,000 per annum.This is a unique opportunity to join a pioneering online dermatology service, powered by experts in the field. As a key member of our team, you will be responsible for managing our inbound supply...
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Contact Centre Representative
11 hours ago
London, Greater London, United Kingdom Ritz Recruitment Full timeRitz Recruitment is looking for a skilled Contact Centre Representative to work closely with a well-established regulatory body who help the healthcare industry promote patient safety for the general public. As a Contact Centre Representative, you will be responsible for providing excellent customer service to all customers by telephone or email, ensuring...
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Strategic Contact Centre Sales Director
1 month ago
London, Greater London, United Kingdom Capita Full timeOpportunity for Experienced Business Development ProfessionalWe are seeking an accomplished business development manager to join our dynamic team, focused on delivering exceptional contact centre services.This role requires a strategic thinker with extensive experience in sales execution, capable of navigating complex government sector requirements and...
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Clerical Officer
4 weeks ago
London, Greater London, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeTo provide exceptional customer service to patients in our outpatient appointment function, you will contribute to the efficient and effective running of Clinical Administration Units.">Job OverviewWe are seeking a skilled Clerical Officer to join our team as a Contact Centre Specialist.As a key member of our team, you will be responsible for providing a...
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Contact Centre Specialist
4 weeks ago
London, Greater London, United Kingdom Octavia Full timeOctavia is looking for a highly skilled Contact Centre Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.The ideal candidate will have experience working in a customer contact environment, with a basic...
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Contact Centre Specialist
7 days ago
London, Greater London, United Kingdom Ritz Recruitment Full timeRitz Recruitment is recruiting a highly motivated Contact Centre Specialist to provide exceptional customer service to our clients. As a key member of the team, you will play a vital role in ensuring that customers receive timely and accurate responses to their inquiries.About the RoleThis is a full-time, permanent position with a salary of $65,000 - $85,000...
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Healthcare Contact Centre Coordinator
5 days ago
London, Greater London, United Kingdom The London Clinic Full timeWe are seeking a highly motivated Healthcare Contact Centre Coordinator to join our Customer Service Team at The London Clinic. This exciting opportunity is for a 12-month fixed-term contract, based in our head office in London (NW1 4LJ).About the RoleThe successful candidate will be responsible for coordinating the activities of our contact centre team,...
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Contact Centre Sales Executive
5 days ago
London, Greater London, United Kingdom Capita Full timeBusiness Development Manager - Contact Centre ServicesWe have an exciting opportunity for an experienced Business Development Manager to join our expanding CPS Growth Team.This role will focus on identifying, developing, and successfully executing Contact Centre sales in the Central Government sector.The ideal candidate will have extensive business...
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Temporary Contact Centre Advisor
4 weeks ago
London, Greater London, United Kingdom Essential Employment Full timeWe require a skilled Temporary Contact Centre Advisor to handle customer inquiries in Bexley. As a key member of the team, you will be responsible for providing exceptional customer service, resolving issues efficiently, and maintaining accurate records.The successful candidate will possess strong telephone skills, excellent ICT knowledge, and experience...
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Contact Centre Expertise Lead
4 weeks ago
London, Greater London, United Kingdom Capgemini Full timeThe estimated salary range for this role is $80,000 - $110,000 per year, depending on experience and location. As a Contact Centre Transformation Consultant at Capgemini, you will be part of a dynamic team that drives innovation and excellence in customer experience.About the JobThis is a full-time position that requires strong expertise in contact centre...
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Childcare Centre Director
5 days ago
London, Greater London, United Kingdom Norfolk House School Full timeJob Title: Childcare Centre DirectorNorfolk House School is seeking a highly motivated and experienced Childcare Centre Director to lead our Pre-Nursery (2-3 year-olds) and Nursery (3-4 year-olds) teams during school term time and holidays.The ideal candidate will have a strong understanding of the School's ethos and core values, as well as excellent...
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Contact Centre Leadership Professional
3 weeks ago
London, Greater London, United Kingdom LA International Full timeThis Remote Contact Centre Operations Manager opportunity requires a strong background in stakeholder management and leadership. The ideal candidate will have contact centre experience and excellent communication skills.The role involves managing a team, developing strategies, and ensuring seamless client service delivery. You will work closely with...
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Contact Centre Senior Supervisor
2 weeks ago
London, Greater London, United Kingdom Lloyd Recruitment Full timeJoin Lloyd Recruitment as a Contact Centre Senior Supervisor and take on a leadership role overseeing a team of 12-15 call centre agents. This is an exciting opportunity to guide a high-performing team to achieve exceptional results and exceed KPIs.The successful candidate will possess:Proven experience in the finance sector and/or a regulated...
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Contact Centre Team Leader
3 days ago
London, Greater London, United Kingdom The London Clinic Full timeAbout the Role">We are looking for an experienced Contact Centre Team Leader to lead our Patient Support/ Customer Service Advisors team at The London Clinic. As a Patient Support Lead, you will be responsible for the efficient day-to-day running of the contact centre, ensuring high-quality customer service and delivery of operational processes.You will...
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Contact Centre Strategy Leader
4 weeks ago
London, Greater London, United Kingdom Currys plc Full timeAbout the RoleThis is a full-time position at Currys plc's London Campus. As Senior Customer Interaction Manager, you will create and deliver a contact centre strategy aligned with our business objectives.
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Contact Centre Specialist
4 weeks ago
London, Greater London, United Kingdom Ofcom Full time**About the Role**We are seeking a highly skilled Customer Service Representative to join our team at Ofcom. As a Contact Centre Advisor, you will be responsible for providing exceptional customer service to consumers via phone, resolving telecoms complaints and meeting business KPIs.**Job Description**Phone based customer service experienceEffective...
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Hospitality Centre Director
3 days ago
London, Greater London, United Kingdom Criterion Hospitality Full timeJob Overview:Hospitality Centre DirectorWe are seeking an experienced Hospitality Centre Director to lead our hospitality centre team. The successful candidate will have a strong background in centre management, with experience in service contract management, scheduling, and time management. Excellent oral and written communication skills are essential for...