Contact Centre Strategy Leader

Job Overview:The North West Ambulance Service NHS Trust is seeking a senior leader to head its Contact Centre function, overseeing all contact centres and leading the integrated response model for 999, 111, and non-emergency patient transfers.

This Remote Contact Centre Operations Manager opportunity requires a strong background in stakeholder management and leadership. The ideal candidate will have contact centre experience and excellent communication skills.The role involves managing a team, developing strategies, and ensuring seamless client service delivery. You will work closely with...

Job Description The Integrated Contact Centre Director will be responsible for leading our contact centre function, overseeing the delivery of operational, workforce, and financial performance. This role will involve developing and implementing strategic plans to achieve key performance targets, while maintaining a culture of excellence and continuous...

At Brillio Europe (Formerly CloudStratex), we are seeking an experienced Contact Centre Architect to join our team on a 2-month contract.The ideal candidate will have in-depth knowledge of Contact Centre transformation and be proficient in leading geographically diverse teams. Key skills include AWS Connect, Genesys, Five9, and Avaya.Responsibilities will...

The estimated salary range for this role is $80,000 - $110,000 per year, depending on experience and location. As a Contact Centre Transformation Consultant at Capgemini, you will be part of a dynamic team that drives innovation and excellence in customer experience.About the JobThis is a full-time position that requires strong expertise in contact centre...

Business Development Manager – Contact Centre ServicesWe are seeking an experienced Business Development Manager to join our expanding CPS Growth Team in Central Government. This role will focus on identifying, developing, and executing Contact Centre sales opportunities.This is a home-based position with client travel as required.Key ResponsibilitiesThe...

About the Role:">As an Insights Analyst within our Contact Centre team, you will be responsible for analyzing customer interactions, identifying trends and patterns, and developing actionable insights to inform business decisions.You will work closely with our clients to understand their business operations, identify areas for improvement, and develop...

Role OverviewJSS Transform seeks a seasoned Programme Manager to spearhead the transformation of its contact centre operations.The successful candidate will be responsible for designing and implementing a new Target Operating Model, managing a virtual team from a leading vendor, and engaging with senior stakeholders.

Job Description:">We are seeking a highly skilled and ambitious Data Centre Strategy Manager to join our team at ONNEC Group.">About the Role:">The successful candidate will play a critical role in developing and executing the company's data centre strategy, driving growth and expansion globally.As a senior leader, you will be responsible for building strong...

B&H Human Rights is seeking a Financial Strategy Leader who will drive enthusiasm and broaden the diversity of thinking on our board. This pivotal position will help shape our financial strategy, ensuring the sustainability of our programs.Job DescriptionWe are looking for an individual with expertise in financial strategy to lead our board towards making...

Inbound Contact Centre SupervisorWe are looking for an experienced Inbound Contact Centre Supervisor to join our team at Peoples Partnership.As an Inbound Contact Centre Supervisor, you will be responsible for overseeing the day-to-day operations of our contact centre, ensuring that our customers receive exceptional service and support.Key...

Unlock Your Potential as a Contact Centre ExecutiveAt Stratstone Mercedes-Benz of Glasgow, we're looking for a skilled Contact Centre Executive to join our team. As a key member of our customer-facing team, you'll be the first point of contact for our customers, attentively listening to their needs and recommending suitable products and services.Your Key...

Octavia is looking for a highly skilled Contact Centre Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.The ideal candidate will have experience working in a customer contact environment, with a basic...

This is an exceptional opportunity for a skilled and ambitious procurement professional to join Beaumont Select in a newly created role within our team. Based in West London, this position offers the chance to work 3 days a week in a fast-paced and dynamic environment.About the RoleWe are currently partnering with a leading FTSE 100 global client, which is...

Contact Centre Operations Manager Job DescriptionThe Contact Centre Operations Manager will play a key role in the continuous improvement of our real-time service and resource delivery across contact centre operations. A key requirement of this role is to optimise resource on the day, including proactive shrinkage and supplementary hours management, to...

We require a skilled Temporary Contact Centre Advisor to handle customer inquiries in Bexley. As a key member of the team, you will be responsible for providing exceptional customer service, resolving issues efficiently, and maintaining accurate records.The successful candidate will possess strong telephone skills, excellent ICT knowledge, and experience...

**About the Role**We are seeking a highly skilled Customer Service Representative to join our team at Ofcom. As a Contact Centre Advisor, you will be responsible for providing exceptional customer service to consumers via phone, resolving telecoms complaints and meeting business KPIs.**Job Description**Phone based customer service experienceEffective...

Job Title: Person-Centred Care LeaderWe are seeking an experienced Person-Centred Care Leader to join our team at Avery Healthcare. As a key member of our management team, you will play a vital role in ensuring the delivery of high-quality care to our residents and fostering a culture of person-centred care.About You:You will have a minimum of four years of...

Job DescriptionWe are seeking a highly skilled Contact Centre Advisor to join our team at Barclays UK. In this role, you will be responsible for providing exceptional customer service and resolving complex customer issues.The ideal candidate will have a proven track record of delivering high-quality customer service and possess excellent communication and...

About the RoleWe are seeking a skilled Real Time Analyst to join our client's Workforce Management team, responsible for managing and monitoring 'on day' performance and adherence to schedules.The successful candidate will work closely with Operations to ensure they are supported from a Resource Planning & Real Time perspective, creating short term schedules...