Transformation Leader for Contact Centre Renewal

2 weeks ago


London, Greater London, United Kingdom JSS Transform Full time
Role Overview

JSS Transform seeks a seasoned Programme Manager to spearhead the transformation of its contact centre operations.

The successful candidate will be responsible for designing and implementing a new Target Operating Model, managing a virtual team from a leading vendor, and engaging with senior stakeholders.



  • London, Greater London, United Kingdom Brillio Europe (Formerly CloudStratex) Full time

    At Brillio Europe (Formerly CloudStratex), we are seeking an experienced Contact Centre Architect to join our team on a 2-month contract.The ideal candidate will have in-depth knowledge of Contact Centre transformation and be proficient in leading geographically diverse teams. Key skills include AWS Connect, Genesys, Five9, and Avaya.Responsibilities will...


  • London, Greater London, United Kingdom North West Ambulance Service NHS Trust Full time

    Job Overview:The North West Ambulance Service NHS Trust is seeking a senior leader to head its Contact Centre function, overseeing all contact centres and leading the integrated response model for 999, 111, and non-emergency patient transfers.


  • London, Greater London, United Kingdom Capgemini Full time

    The estimated salary range for this role is $80,000 - $110,000 per year, depending on experience and location. As a Contact Centre Transformation Consultant at Capgemini, you will be part of a dynamic team that drives innovation and excellence in customer experience.About the JobThis is a full-time position that requires strong expertise in contact centre...


  • London, Greater London, United Kingdom Capita Full time

    Business Development Manager – Contact Centre ServicesWe are seeking an experienced Business Development Manager to join our expanding CPS Growth Team in Central Government. This role will focus on identifying, developing, and executing Contact Centre sales opportunities.This is a home-based position with client travel as required.Key ResponsibilitiesThe...


  • London, Greater London, United Kingdom Currys plc Full time

    About the RoleThis is a full-time position at Currys plc's London Campus. As Senior Customer Interaction Manager, you will create and deliver a contact centre strategy aligned with our business objectives.


  • London, Greater London, United Kingdom Appian Full time

    Job Summary:We are seeking a highly skilled and experienced Digital Transformation Sales Leader to join our team at Appian. As a key member of our sales organization, you will be responsible for driving digital transformation initiatives and leading the development of renewal strategies with our customers.About the Role:The Senior Renewal Account Manager...


  • London, Greater London, United Kingdom LA International Full time

    This Remote Contact Centre Operations Manager opportunity requires a strong background in stakeholder management and leadership. The ideal candidate will have contact centre experience and excellent communication skills.The role involves managing a team, developing strategies, and ensuring seamless client service delivery. You will work closely with...

  • Transformation Leader

    4 weeks ago


    London, Greater London, United Kingdom Higher Group Full time

    About the RoleJob Title: Director- TransformationCompany: Higher GroupThe Higher Group is seeking an experienced Transformation Leader to continue the legacy of their Transformation desk, across both Perm & Interim capabilities, with permission to Scale from Day 1.Job Description:Key Responsibilities:Continue the legacy of the Transformation desk, across...


  • London, Greater London, United Kingdom Marx Enterprise Transformation Architecture Full time

    About UsMarx Enterprise Transformation Architecture is a leading technology consulting firm that specializes in enterprise architecture and digital transformation.


  • London, Greater London, United Kingdom undisclosed Full time

    Cloud Transformation LeaderAs a seasoned customer-facing leader at undisclosed, you will drive cloud transformation for ANZ's most innovative organizations. With a proven track record of delivering complex professional services engagements, you will unlock new sources of value and improved end customer experiences using AWS.Key responsibilities include...


  • London, Greater London, United Kingdom Comanos Full time

    Comanos - A Fast-Growing Renewable Energy CompanyWe are seeking a driven and experienced Strategic Planning Leader to join our London-based team. This high-impact role will focus on guiding planning application processes for large-scale renewable projects, including:50MW+ solar projects Battery Energy Storage Systems (BESS) Onshore wind developments Your...

  • Transformation Leader

    3 weeks ago


    London, Greater London, United Kingdom Life Sciences Recruitment Full time

    Job Title: Senior ConsultantInnovative solutions are transforming the lives of many in the medical device and medtech sector of the life sciences. Our client is a well-established innovator in Europe, growing steadily in the US.We are seeking a Senior Consultant to transform how our client operates commercially and influences product development and junior...


  • London, Greater London, United Kingdom WORLDSKILLS UK Full time

    About the RoleJoin WorldSkills UK as a Senior Programme Manager to lead our award-winning Centre of Excellence, driving transformative change in workforce development and education on a national scale. We seek a dedicated leader with a proven track record in managing and delivering impactful workforce development programmes.

  • Transformation Leader

    4 weeks ago


    London, Greater London, United Kingdom Lorien Full time

    Job Title: Transformation LeaderJob Summary: We are seeking a Transformation Leader to drive and deliver on all transformation initiatives within group risk. As a key member of the Lorien team, you will be responsible for executing plans for delivery, ensuring operations and financial management of group risk are efficient, and managing and setting strong...


  • London, Greater London, United Kingdom Jobs for Humanity Full time

    Job Title: Senior Digital Transformation LeaderEstimated Salary: £80,000 - £110,000 per annum.About UsClear Channel Europe is a leading media company with a strong presence in 13 markets across Europe. Our mission is to create the future of media by transforming our estate through data-driven innovations and infrastructure.We value transparency,...


  • London, Greater London, United Kingdom Beaumont Select Full time

    This is an exceptional opportunity for a skilled and ambitious procurement professional to join Beaumont Select in a newly created role within our team. Based in West London, this position offers the chance to work 3 days a week in a fast-paced and dynamic environment.About the RoleWe are currently partnering with a leading FTSE 100 global client, which is...


  • London, Greater London, United Kingdom North West Ambulance Service NHS Trust Full time

    Job Description The Integrated Contact Centre Director will be responsible for leading our contact centre function, overseeing the delivery of operational, workforce, and financial performance. This role will involve developing and implementing strategic plans to achieve key performance targets, while maintaining a culture of excellence and continuous...


  • London, Greater London, United Kingdom Peoples Partnership Full time

    Inbound Contact Centre SupervisorWe are looking for an experienced Inbound Contact Centre Supervisor to join our team at Peoples Partnership.As an Inbound Contact Centre Supervisor, you will be responsible for overseeing the day-to-day operations of our contact centre, ensuring that our customers receive exceptional service and support.Key...


  • London, Greater London, United Kingdom Pendragon Group Full time

    Unlock Your Potential as a Contact Centre ExecutiveAt Stratstone Mercedes-Benz of Glasgow, we're looking for a skilled Contact Centre Executive to join our team. As a key member of our customer-facing team, you'll be the first point of contact for our customers, attentively listening to their needs and recommending suitable products and services.Your Key...


  • London, Greater London, United Kingdom Octavia Full time

    Octavia is looking for a highly skilled Contact Centre Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.The ideal candidate will have experience working in a customer contact environment, with a basic...