Contact Centre Operations Manager

Job Description The Integrated Contact Centre Director will be responsible for leading our contact centre function, overseeing the delivery of operational, workforce, and financial performance. This role will involve developing and implementing strategic plans to achieve key performance targets, while maintaining a culture of excellence and continuous...

Blue Light Card is seeking a talented Inbound Contact Centre Director to lead our Member Services team. As Inbound Contact Centre Director, you'll be responsible for motivating and nurturing a high-performing team of advisors, driving customer satisfaction and operational efficiency in a fast-paced environment.About the PositionYou'll instil a...

This Remote Contact Centre Operations Manager opportunity requires a strong background in stakeholder management and leadership. The ideal candidate will have contact centre experience and excellent communication skills.The role involves managing a team, developing strategies, and ensuring seamless client service delivery. You will work closely with...

Ritz Recruitment is looking for a skilled Contact Centre Representative to work closely with a well-established regulatory body who help the healthcare industry promote patient safety for the general public. As a Contact Centre Representative, you will be responsible for providing excellent customer service to all customers by telephone or email, ensuring...

Inbound Contact Centre SupervisorWe are looking for an experienced Inbound Contact Centre Supervisor to join our team at Peoples Partnership.As an Inbound Contact Centre Supervisor, you will be responsible for overseeing the day-to-day operations of our contact centre, ensuring that our customers receive exceptional service and support.Key...

About the Role"As a Data Centre Operations Manager at Colt DCS, you will play a critical part in delivering our data centre projects across the pan-European and APAC estate. Your primary responsibility will be to manage a portfolio of capital expansion or new data centre projects, ensuring 100% satisfaction upon completion.This role requires experience in...

About the Role">We are looking for an experienced Contact Centre Team Leader to lead our Patient Support/ Customer Service Advisors team at The London Clinic. As a Patient Support Lead, you will be responsible for the efficient day-to-day running of the contact centre, ensuring high-quality customer service and delivery of operational processes.You will...

Job Title: Customer Contact Centre SpecialistWe are seeking a highly skilled Customer Contact Centre Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service and technical support to internal and external callers.The ideal candidate will have a strong background in customer service, with experience...

Job Opportunity: Longreach Recruitment is supporting a global brand to recruit a Real Time Analyst for their expanding Workforce Management team.About the Role:The position provides a salary of £28,000 + Bonus + Market Leading Benefits Package incorporating very generous Pension contributions, Life Insurance x 10 salary & broad flexible benefits. The role...

About the RoleWe are seeking a skilled Real Time Analyst to join our client's Workforce Management team, responsible for managing and monitoring 'on day' performance and adherence to schedules.The successful candidate will work closely with Operations to ensure they are supported from a Resource Planning & Real Time perspective, creating short term schedules...

About the CompanySonic Healthcare UK is an internationally renowned healthcare provider with a strong track record of medical services across the world. Our company has grown to become one of the leading healthcare providers globally, specialising in pathology, radiology, and primary care medical centres.We have two main entities in the UK: The Doctors...

Business Development Manager - Contact Centre ServicesWe have an exciting opportunity for an experienced Business Development Manager to join our expanding CPS Growth Team.This role will focus on identifying, developing, and successfully executing Contact Centre sales in the Central Government sector.The ideal candidate will have extensive business...

About the Role:">As an Insights Analyst within our Contact Centre team, you will be responsible for analyzing customer interactions, identifying trends and patterns, and developing actionable insights to inform business decisions.You will work closely with our clients to understand their business operations, identify areas for improvement, and develop...

We are seeking a highly motivated Healthcare Contact Centre Coordinator to join our Customer Service Team at The London Clinic. This exciting opportunity is for a 12-month fixed-term contract, based in our head office in London (NW1 4LJ).About the RoleThe successful candidate will be responsible for coordinating the activities of our contact centre team,...

We are seeking a highly motivated Contact Centre Team Member to join our team at the NHS. This role will involve working in a fast-paced contact centre environment, handling telephone enquiries and providing exceptional customer service to our patients.About the RoleThe successful candidate will have experience of working in a contact centre or customer...

The estimated salary range for this role is $80,000 - $110,000 per year, depending on experience and location. As a Contact Centre Transformation Consultant at Capgemini, you will be part of a dynamic team that drives innovation and excellence in customer experience.About the JobThis is a full-time position that requires strong expertise in contact centre...

Ritz Recruitment is recruiting a highly motivated Contact Centre Specialist to provide exceptional customer service to our clients. As a key member of the team, you will play a vital role in ensuring that customers receive timely and accurate responses to their inquiries.About the RoleThis is a full-time, permanent position with a salary of $65,000 - $85,000...

Join Lloyd Recruitment as a Contact Centre Senior Supervisor and take on a leadership role overseeing a team of 12-15 call centre agents. This is an exciting opportunity to guide a high-performing team to achieve exceptional results and exceed KPIs.The successful candidate will possess:Proven experience in the finance sector and/or a regulated...

About UsQuo Vadis CCS Ltd is a leading provider of professional services and software development practice centered on 'customer experience and employee experience management' and modern omnichannel contact centre solutions and associated disciplines.We are committed to delivering high-quality solutions that meet the needs of our clients, and we are seeking...

Job Description:Centre Operations ManagerCriterion Hospitality is seeking an experienced Centre Operations Manager to oversee the daily operations of our hospitality centre. The successful candidate will have a proven track record in managing centre operations, including service contracts, maintenance, and statutory compliance.The ideal candidate will have...