Help Desk Analyst
6 days ago
Crimson Limited is seeking a highly skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing first-line technical support to our clients, resolving hardware and software issues, and escalating complex problems to senior engineers.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, or in-person.
- Diagnose and troubleshoot hardware and software issues, and implement solutions.
- Document client interactions and resolutions in the ticketing system.
Requirements:
- Good understanding of computer systems and software applications.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
Working Arrangement:
This is a full-time permanent position with a competitive salary of £28,000 per annum.
Crimson Limited offers a collaborative and dynamic work environment with opportunities for professional growth and development.
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