Help Desk Analyst

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time
About the Job

The Customer Support Analyst will play a vital role in maintaining the highest level of customer satisfaction, working closely with the Service Desk team to ensure prompt and effective resolution of incidents and service requests.

Key Performance Indicators
  • To maintain a high level of customer satisfaction through excellent communication and issue resolution skills.
  • To identify and implement process improvements to enhance the overall customer experience.
What We Offer

A salary of £28,000 - £38,000 per annum reflects the importance of this role in supporting our customers. In addition, we offer:

  • A comprehensive training program to develop your skills and expertise.
  • Ongoing support and guidance from a dedicated team.
How to Apply

If you are a motivated and customer-focused individual, please submit your application to take advantage of this exciting opportunity.


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