Help Desk Analyst
3 weeks ago
The Customer Support Analyst will play a vital role in maintaining the highest level of customer satisfaction, working closely with the Service Desk team to ensure prompt and effective resolution of incidents and service requests.
Key Performance Indicators- To maintain a high level of customer satisfaction through excellent communication and issue resolution skills.
- To identify and implement process improvements to enhance the overall customer experience.
A salary of £28,000 - £38,000 per annum reflects the importance of this role in supporting our customers. In addition, we offer:
- A comprehensive training program to develop your skills and expertise.
- Ongoing support and guidance from a dedicated team.
If you are a motivated and customer-focused individual, please submit your application to take advantage of this exciting opportunity.
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IT Help Desk Engineer
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout the RoleWe are looking for an experienced IT Help Desk Engineer to join our team at bet365. As a Help Desk Engineer, you will be responsible for providing technical support to our employees, ensuring that they have the necessary resources to perform their roles.The ideal candidate will possess strong interpersonal and customer service skills, as well...
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Help Desk Engineer
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob DescriptionA challenging opportunity has arisen for an experienced Help Desk Engineer to join our technical team at bet365.You will be responsible for delivering exceptional customer service, resolving technical issues efficiently, and escalating complex problems to senior engineers when necessary.This is a fantastic opportunity to develop your skills...
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Help Desk Technician
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rentavilla4u Full timeRequirements and QualificationsPrior experience working in a help desk environment is essential.Proficiency in Microsoft Office Information Technology software is a must.Previous experience with internal databases would be beneficial.A minimum of one year's experience in a customer-focused setting is required.The estimated salary for this role is...
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Help Desk Operations Coordinator
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sodexo Full timeAbout the Role:We are seeking a highly organized and communicative Help Desk Operator to join our team at Royal Stoke University Hospitals. As part of this role, you will be responsible for receiving and accurately logging all technical facilities management service requests.Responsibilities:Respond to phone calls and emails in a timely and professional...
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Help Desk Professional
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeWe are seeking an experienced Help Desk Professional to join our IT team as a Support Engineer. In this role, you will act as the primary point of contact for all users, providing technical assistance and support to resolve incidents and service requests.The successful candidate will possess excellent communication and interpersonal skills, with the ability...
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Full-Time Help Desk Engineer
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Searchability Full time**Job Description**We are looking for an experienced Help Desk Engineer to join our team in Stoke. As a Help Desk Engineer, you will be responsible for promptly dealing with phone calls and emails, managing open tickets, and working alongside 2nd and 3rd line teams.The ideal candidate will have excellent customer service skills, experience with Active...
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Help Desk Systems Administrator
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeResponsibilities and Duties:The IT Service Desk Engineer will be responsible for providing first-line technical support to employees across various sites. This includes responding to phone calls and emails, troubleshooting IT-related issues, and escalating complex problems to senior IT staff. Additionally, the successful candidate will be responsible for...
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Help Desk Solutions Professional
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob Title: Global Incident Resolution ExpertCompany Overview: bet365 is a leading online gaming company that offers a wide range of sports betting, casino, and poker products to customers around the world. Our mission is to provide a safe and enjoyable gaming experience for all our customers, and we are committed to delivering exceptional customer service at...
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Computer Systems Analyst
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Crimson Limited Full timeAbout the Job:We are seeking a skilled Computer Systems Analyst to join our team at Crimson Limited. As a Computer Systems Analyst, you will be responsible for delivering high-quality technical support services to our clients, using your exceptional problem-solving skills and technical expertise.Key Responsibilities:Provide Service Desk support services,...
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Customer Service Technical Analyst
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom RELEX Solutions Full timeWe seek a Customer Service Technical Analyst to join our team in the UK Stoke office.This role involves supporting customers via service desk tickets, interacting with customers and other RELEX departments via online meetings, phone calls, and emails, and documenting known issues in our knowledge base.The ideal candidate will have at least 2 years of...
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Help Desk Operations Coordinator
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sodexo Full timeJob SummaryThis Helpdesk Operator position at Royal Stoke University Hospitals, managed by Sodexo, requires a skilled individual to handle technical facilities management service requests. As the first point of contact, the successful candidate will play a critical role in delivering exceptional service to clients.Key ResponsibilitiesAnswer phone calls and...
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Data Analyst
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full timeJob Title: Data Analyst - GraduateWe are seeking a highly skilled and motivated graduate to join our team as a Data Analyst. In this role, you will be responsible for analyzing data to help drive business decisions.The successful candidate will have a strong foundation in mathematics and finance, with excellent analytical and problem-solving skills.This is...
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Senior Commercial Analyst
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Austin Fraser Full timeAbout the RoleAustin Fraser is a leading joinery manufacturer and interior fit-out contractor with a strong reputation for quality manufacture and installation of fire doors, reception desks, counters, and full commercial and retail fit-outs across the UK.We are currently seeking a Senior Commercial Analyst to join our team, who will be responsible for...
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Business Analyst Career Starter
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full timeJob OverviewWe are seeking highly motivated individuals to join our Business Analyst Placement Programme, designed for those looking to start or transition into a successful career as a Business Analyst.This programme provides a comprehensive pathway to the industry-recognised BCS Business Analysis Diploma, comprising four certification courses and a final...
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Customer Service Coordinator
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeJob DescriptionThe Customer Support Analyst will be responsible for delivering a first-line support service, receiving incidents and service requests from various routes, including telephone, intranet, and email.ResponsibilitiesTo provide timely and effective support to customers, addressing their queries and concerns.To collaborate with the Service Desk...
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Senior Project Management Data Analyst
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout the OpportunityWe are excited to offer a challenging and rewarding role as a Project Office Analyst at bet365. This is an excellent opportunity for a skilled professional to make a significant contribution to our Project Management Office (PMO) and help drive business growth.The successful candidate will have commercial experience and/or qualifications...
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IT Support Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout the Role We are seeking a highly skilled and motivated IT Service Desk Engineer to join our team at bet365. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and technical support. As an IT Service Desk Engineer, you will be responsible for providing technical assistance and support to our...
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Business Intelligence Analyst
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob OverviewWe are seeking a highly skilled and motivated Business Intelligence Analyst to support the delivery of Project Management Office (PMO) services.This role involves having a flair for data analysis and stakeholder management, with a strong focus on delivering high-quality reporting solutions.The day-to-day work is interesting and challenging amidst...
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Technical Service Representative
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sodexo Full timeJob Overview:Sodexo is seeking a skilled Help Desk Operator to join our team at Royal Stoke University Hospitals. This role involves being the first point of contact, receiving and accurately logging all technical facilities management service requests.Responsibilities:Answer direct phone calls and respond to emails in a professional manner.Accurately log...
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Insurance Claims Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Davies Full timeJob OverviewDavies is a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. We help our clients to manage risk, operate their core business processes, transform and grow.About the RoleThis is an exciting opportunity for an experienced Claims Handler to join our growing...