Help Desk Solutions Professional

1 day ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Title: Global Incident Resolution Expert

Company Overview: bet365 is a leading online gaming company that offers a wide range of sports betting, casino, and poker products to customers around the world. Our mission is to provide a safe and enjoyable gaming experience for all our customers, and we are committed to delivering exceptional customer service at all times.

Job Description: We are seeking a highly experienced and skilled individual to join our Service Desk team as a Global Incident Resolution Expert. The successful candidate will be responsible for providing technical support to our customers, resolving technical issues, and escalating complex problems as required.

Responsibilities:
  • Provide expert-level technical support to customers via phone, email, and live chat
  • Resolve complex technical issues with hardware, software, and network-related problems
  • Evaluate and escalate critical issues to senior engineers or other departments as needed
  • Document all customer interactions and updates in our ticketing system
  • Participate in training and development programs to enhance technical skills and product knowledge
  • Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction

Requirements: To succeed in this role, you will need extensive experience in technical support, advanced analytical and problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment. A degree in Computer Science or a related field is preferred, but not required.

Salary: £55,000 - £70,000 per annum, depending on experience.

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