Senior Help Desk Specialist for Global Software Solutions Provider

10 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom Searchability® Full time

Searchability, a leading global software solutions provider, is seeking an experienced Service Desk Engineer to join their team. Founded over 20 years ago, the company employs over 7,000 people across the world and invests heavily in employee development.

The ideal candidate will have experience with Active Directory, excellent troubleshooting and analytical skills, and experience in a service management function.

Key responsibilities include:

  • Promptly responding to phone calls and emails
  • Dealing with incidents/requests and ensuring all tickets are logged
  • Managing open tickets and working alongside 2nd and 3rd line teams
  • Providing remote support and fixes

Benefits: The company offers a competitive £35,000 - £45,000 per annum salary, plus benefits including a company pension scheme, 25 days holiday + bank holidays + birthday off, life assurance, eye care + free gym membership, and company events and lunches.



  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Job Title: Senior Service Desk Support SpecialistJob Summary: We are seeking a highly skilled Senior Service Desk Support Specialist to join our team at bet365.Key Responsibilities:* Provide exceptional customer service to internal customers* Take end-to-end ownership of 1st line incidents and requests* Collaborate with fellow engineers and the management...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Service Desk Engineer to join our team at bet365. As a key member of our Service Desk, you will play a vital role in ensuring that our internal customers receive an excellent level of customer service at all times.Key Responsibilities:Act as a Point of Escalation: Take responsibility for...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    We are seeking a skilled Service Desk Engineer to join our IT team at bet365. As a key member of our technical team, you will play a vital role in supporting our IT operations across various sites.The successful candidate will be knowledgeable and enthusiastic about all things PC and software related, with a genuine interest in delivering exceptional...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Searchability® Full time £26,500

    Service Desk EngineerOur client is a leading global software solutions provider, employing over 7,000 people worldwide. They invest heavily in employee development, offering market-leading benefits and a focus on employee experience. Due to extensive growth, they are looking to expand their team, and are seeking an experienced Service Desk Engineer.The...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Opus Recruitment Solutions Full time

    Job Title: Senior Software ArchitectWe are seeking a highly skilled Senior Software Architect to lead our AI voice chatbot development team. As a key member of our technical leadership team, you will be responsible for architecting and developing scalable AI voice chatbot applications for the healthcare industry.Key Responsibilities:Lead and manage front-end...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the RoleWe are seeking a Senior Service Desk Engineer to join our team at bet365. As a key member of our Service Desk, you will be responsible for providing exceptional customer service to our internal customers.Main ResponsibilitiesActing as a point of escalation for the team and taking responsibility for driving and promoting high standards.Managing...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Digital Waffle Full time

    Software Development SpecialistJob Title: Software Development Specialist Location: Hybrid Salary: £50,000 Per Annum Digital Waffle is currently partnered with a SaaS company looking for a Software Development Specialist to build brand-new internal systems.You'll be at the forefront of greenfield projects, building robust backend APIs and user-friendly UIs...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the RoleWe are seeking a Senior Service Desk Engineer to join our team at bet365. As a key member of our service management function, you will collaborate with fellow engineers and the management team to ensure we provide an excellent level of customer service at all times.Your goal will be to ensure that our internal customers have sufficient...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Job Description:We are seeking a highly skilled Senior Service Desk Engineer to join our team at bet365. As a key member of our Service Desk, you will be responsible for providing exceptional customer service and technical support to our internal customers.Key Responsibilities:* Provide technical support and resolve incidents and requests in a timely and...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Job Title: Senior Service Desk EngineerWe are seeking an experienced SERVICE DESK ENGINEER to join our team at bet365. As a Senior Service Desk Engineer, you will be responsible for providing exceptional customer service to our internal customers.The ideal candidate will have a strong background in service management, with experience working in a similar...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full time

    Service Desk AdvisorAt Safer Hand Solutions Ltd, we are seeking a highly skilled and dedicated Service Desk Advisor to join our team. As a Service Desk Advisor, you will play a key role in providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.Key Responsibilities:• Answer all incoming calls and...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Job SummaryWe are seeking a highly skilled Senior Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our internal customers.Key Responsibilities* Provide technical support and troubleshooting for a diverse range of IT issues* Collaborate...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    **Job Overview**We are seeking a highly skilled Senior Service Desk Engineer to join our team at bet365. As a key member of our service management function, you will play a crucial role in ensuring that we provide an excellent level of customer service at all times.Your primary goal will be to ensure that our internal customers have sufficient equipment and...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the RoleWe are seeking a Senior Service Desk Engineer to join our team, who will collaborate with fellow engineers and the management team to ensure excellent customer service at all times.Your goal is to ensure our internal customers have sufficient equipment and resources to perform their roles. We take end-to-end ownership of 1st line incidents and...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Concept Resourcing Full time

    Job DescriptionConcept Resourcing is seeking a highly skilled Service Solutions Specialist to join their team. As a Service Solutions Specialist, you will be responsible for installing, configuring, and maintaining access solutions, ensuring they operate to specification. You will also provide reliable maintenance, repairs, and class-leading customer service...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Harvester Full time

    We are seeking a Senior Software Engineer to join our team. The ideal candidate will have 5+ years of experience in designing and implementing scalable software solutions.Key Responsibilities:Design and implement scalable software solutionsLead cross-functional teams to deliver complex software projectsCollaborate with engineers to ensure software quality...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Kemp Recruitment Full time

    **Job Description:**We are seeking an experienced software developer to join our team at {company}. As a senior developer, you will be responsible for designing and implementing high-quality software solutions that meet our clients' needs.Key Responsibilities:Design and develop software applications using various programming languages and...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Oscar Associates (UK) Limited Full time

    Senior Software Engineer RoleWe are looking for an experienced Senior Software Engineer to join our team at Oscar Associates (UK) Limited. As a key member of our development team, you will be working on a range of projects, collaborating with colleagues to deliver high-quality software solutions.Key Responsibilities:Collaborate with cross-functional teams to...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Searchability® Full time £70,000

    About the RoleWe are seeking a highly skilled and experienced Technical Lead to join our team. As a Technical Lead, you will be responsible for driving teams to deliver global software solutions.Key ResponsibilitiesReviewing the team's output and performance, providing support where neededApplying governance, code performance, and quality standards with the...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Oscar Associates (UK) Limited Full time

    Job DescriptionA new opportunity has arisen for a Senior Software Developer to join Oscar Associates (UK) Limited. This role offers the chance to work on a range of projects, with a mix of internal and external. Your day will be collaborative, with opportunities to work with a talented team.Key Responsibilities:Develop software solutions using Angular,...