Senior Help Desk Specialist for Global Software Solutions Provider
10 hours ago
Searchability, a leading global software solutions provider, is seeking an experienced Service Desk Engineer to join their team. Founded over 20 years ago, the company employs over 7,000 people across the world and invests heavily in employee development.
The ideal candidate will have experience with Active Directory, excellent troubleshooting and analytical skills, and experience in a service management function.
Key responsibilities include:
- Promptly responding to phone calls and emails
- Dealing with incidents/requests and ensuring all tickets are logged
- Managing open tickets and working alongside 2nd and 3rd line teams
- Providing remote support and fixes
Benefits: The company offers a competitive £35,000 - £45,000 per annum salary, plus benefits including a company pension scheme, 25 days holiday + bank holidays + birthday off, life assurance, eye care + free gym membership, and company events and lunches.
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