Retail Optimization Support Specialist

2 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom RELEX Solutions Full time
Retail Optimization Support Specialist

RELEX Solutions, a leading retail optimization software provider, offers customers improved demand forecasting and supply chain optimization, resulting in exponential benefits. This position focuses on the Space & Assortment side of the business, allowing customers to create and optimize planograms within a unified platform.

We are seeking a full-time Technical Support Specialist for the Space & Assortment department to join RELEX in the UK. You will support our global customers, ensuring timely issue resolution and efficient service delivery. As a key member of our team, you will be responsible for providing exceptional customer support via service desk tickets, interacting with customers and other RELEX departments via online meetings, phone calls, and emails, and documenting known issues in our knowledge base.

The role involves supporting customers with varying levels of technical expertise, working on automated alerts/monitoring for hosted customer environments, problem-solving technical tickets with varying priority and skill, and documenting known issues and adding them to our knowledge base. To excel in this role, you will have excellent communication and problem-solving skills, as well as experience with ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered (among others).

Key Requirements:
  • Fluent written and verbal English
  • Minimum 2 years of Application or Internal IT Support experience or Application Support experience
  • Experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered (among others)
  • SQL Query Writing for reporting, data manipulation, and investigation
  • Understanding of ITIL best practices for customer support
  • Basic understanding of networking principles
  • Software troubleshooting and problem-solving skills

Estimated Salary: £35,000 - £45,000 per annum

Awarded by RELEX Solutions, your compensation package includes 25 days annual holiday, summer and Christmas company parties, a fun, ambitious, and committed team of smart people to work with, and a respectful and professional, yet easy-going atmosphere where individual thinking is encouraged.

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