IT Service Desk Professional

5 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time

About the Job

We're seeking an experienced IT Service Desk Professional to join our bet365 team. As a key member of our IT team, you'll play a critical role in supporting our IT operations across various sites.

Our technical IT team aims to provide our employees with the technology resources they need to excel in their roles. You'll be knowledgeable and passionate about PC and software-related topics.

You'll take ownership of incidents and collaborate with other teams to ensure timely resolutions. Your expertise will help drive success in our fast-paced environment.

Our Service Desk operates Monday to Friday, from 08:30 to 17:00. You'll be part of a dynamic team working towards delivering exceptional results.

Key Responsibilities

  • Handling customer inquiries and resolving issues promptly.
  • Logging and tracking incidents and requests.
  • Collaborating with internal teams to resolve complex issues.
  • Proactively managing open incidents to achieve the best possible outcome.
  • Providing expert technical support remotely.
  • Maintaining accurate records of user account access.

Compensation Details

We offer a competitive salary of £42,000 per annum, based on your level of expertise.



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