Customer Service Engineer

10 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Service Desk Engineer Role

We are seeking a highly skilled Service Desk Engineer to join our team at bet365. As a Service Desk Engineer, you will be responsible for providing technical support to our customers via phone and Live Chat, and resolving technical issues in a timely and efficient manner.

The successful candidate will have strong interpersonal and customer service skills, as well as excellent technical, analytical, and troubleshooting skills. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information, and escalate as required, in line with business processes.

This is an excellent opportunity for a motivated and self-driven individual to work in a dynamic environment and contribute to the success of our Service Desk team.

Key Responsibilities:

  • Provide technical support to customers via phone and Live Chat
  • Resolve technical issues efficiently and effectively
  • Communicate complex technical information to customers in a clear and concise manner

We offer a competitive salary of £30,000 - £40,000 per annum, depending on experience, plus a range of benefits including professional development opportunities and a comprehensive training program.



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