Customer Service Engineer

1 day ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Overview

We are looking for a talented Customer Service Engineer to join our service desk team at bet365. As a key member of our team, you will provide technical support and resolve incidents in a timely manner, ensuring an exceptional customer experience.

The successful candidate will possess strong interpersonal and customer service skills, excellent technical, analytical, and troubleshooting abilities, as well as strong communication skills both written and verbal. Self-motivation and the ability to work independently are also essential.

Key responsibilities include:

  • Providing technical support to employees worldwide
  • Acting as the primary point of contact for users
  • Answering phone calls within established Service Level Agreements (SLAs)
  • Handling Live Chats efficiently and professionally
  • Logging, progressing, and providing updates on tickets for incidents and service requests
  • Resolving first-line incidents quickly and efficiently
  • Investigating second-line incidents and escalating where required

The estimated salary for this position is £30,000 - £45,000 per annum, depending on experience.



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