Customer Service Support Specialist

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full time

Service Desk Advisor

At Safer Hand Solutions Ltd, we are seeking a highly skilled and dedicated Service Desk Advisor to join our team. As a Service Desk Advisor, you will play a key role in providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities:

• Answer all incoming calls and respond to customer inquiries via email and web

• Process and update requests from the client base, internal personnel, and suppliers

• Accurately process reactive, planned, and statutory compliance tasks

• Liaise with site-based engineers and field-based facility managers to action requests as necessary

• Ensure that timeframes are adhered to in relation to service level agreements

Requirements:

• Proficiency in Microsoft Office Information Technology software

• Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment

About Us:

At Safer Hand Solutions Ltd, we value our employees and strive to create a positive and supportive work environment. We offer competitive salaries, comprehensive training, and opportunities for career growth and development.



  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Meridian Business Support Full time

    Meridian Business Support is seeking an experienced Customer Care Advisor to support their client's Customer Contact team based in their operations. As a Customer Care Advisor, you will work in a 12-week period, providing support through a busy period by processing orders, updating systems, and assisting with in-bound calls. You will be responsible for...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Davies Full time

    Key ResponsibilitiesAcknowledge and investigate new complaints, introducing yourself to the customer/policyholder and explaining your role in resolving the issue.Coordinate with various departments to resolve the situation, demonstrating proactive and responsible behavior.Communicate actions taken to the customer, ensuring a satisfactory...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Holdcroft Motor Group Full time

    Contact Centre Advisor - Stoke-on-TrentWe are seeking a skilled Customer Service Specialist to join our After Sales Team at Holdcroft Motor Group. This is an exciting opportunity for you to develop your customer service skills and gain experience in a fast-paced contact centre environment.Your primary responsibilities as a Service Advisor will include...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom AO Full time

    AO is a leading retailer of appliances and electrical products, offering a wide range of products to meet the needs of its customers.We are committed to providing excellent customer service, which is reflected in our unique Value Creation Plan. This long-term bonus plan gives every AOer the opportunity to share in our success and receive an exceptional...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly organized and detail-oriented Senior Administrator to join our team at Hays Specialist Recruitment Limited. As a key member of our operations team, you will be responsible for maintaining customer databases, responding to internal and external queries, and supporting vehicle ordering for customers.Key...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Job Title: Senior Service Desk Support SpecialistJob Summary: We are seeking a highly skilled Senior Service Desk Support Specialist to join our team at bet365.Key Responsibilities:* Provide exceptional customer service to internal customers* Take end-to-end ownership of 1st line incidents and requests* Collaborate with fellow engineers and the management...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Wallace Hind Selection LTD Full time

    Role Overview:We are seeking a highly skilled Customer Service Operations Specialist to join our team at Wallace Hind Selection LTD. As a key member of our customer service team, you will play a pivotal role in ensuring the smooth resolution of customer issues and the timely processing of customer orders.Key Responsibilities:Action and resolve service...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Service Care Solutions Full time

    We are seeking an experienced Administrator to join our team at Stoke-On-Trent City Council. As a Team Co-ordinator within Children and Family Services, you will play a vital role in providing efficient and effective support to designated teams.Key Responsibilities:Deliver excellent customer service and manage enquiries and referralsEnsure the coordination...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Key ResponsibilitiesWe are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Stoke-on-Trent, United Kingdom.Customer Service: Provide exceptional customer service, greet and assist customers with product selection, and offer product knowledge and advice.Store Operations: Operate the cash register, handle transactions,...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Xpert Recruitment Solutions Limited Full time

    Unlock Your Potential in Financial ServicesAre you looking for a challenging role where no two calls are the same? Do you want to work for a company that will invest in you, your career, training & development?As a Customer Service Advisor / Customer Collections Advisor, you will be responsible for handling inbound and outbound calls to collect overdue...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £20,000 - £25,000

    beBee Professionals is committed to empowering individuals with disabilities to achieve their full potential. As a Support Services Specialist, you will play a vital role in supporting service users in their daily activities and personal development.Key Responsibilities:Assist service users with daily living activities, including personal care and household...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Adullam Homes Full time £24,700

    About the RoleAs a Support Services Specialist, you will play a vital role in providing support to individuals with complex needs, aged 18 and over. Your primary objective will be to develop and deliver personalized support packages that cater to the unique needs of each service user.Job ResponsibilitiesYou will work closely with service users to understand...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Frontline Support Specialist to provide exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or equivalent.Experience in customer service or retail is...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We're looking for a Technical Support Specialist to join our team at beBee Professionals in Stoke-on-Trent. As a key member of our field service team, you will be responsible for providing technical support and maintenance services to our clients.Key Responsibilities:Provide technical support and maintenance services to clients.Install and maintain equipment...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Nationwide Specialist Services Full time

    Job Title: Field Service EngineerWe are seeking a skilled Field Service Engineer to join our team at Nationwide Specialist Services. As a key member of our team, you will be responsible for ensuring the safe installation and inspection of fall protection systems across the UK.Key Responsibilities:Installation and inspection of fall protection...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Concept Resourcing Full time

    Job Title: Technical Service SpecialistJob Summary: We are seeking a skilled Technical Service Specialist to join our team at Concept Resourcing. As a Technical Service Specialist, you will be responsible for installing and configuring access solutions, providing reliable maintenance, repairs, and customer service to our client base.Key Responsibilities:*...

  • IT Support Specialist

    4 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Allocate Full time

    Job SummaryWe are seeking a highly motivated and customer-focused IT Support Specialist to join our team at Allocate. As a Junior Web Application Support, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide initial point of contact for...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is seeking highly skilled individuals to fill Operational Support Specialist positions. As a key member of our team, you will provide critical support to our operational success and deliver exceptional customer experiences.Key Responsibilities:Engage with customers to deliver outstanding service and support.Participate in all aspects of...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full time

    What We're Looking ForWe're seeking a motivated and sales-oriented individual to join our team in our Vodafone Hanley Partner store. As a Customer Experience Specialist, you will interact directly with customers, understand their needs, build trust, and create a personal experience to be remembered.Your Key ResponsibilitiesProvide exceptional customer...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new role at Hays Specialist Recruitment Limited will involve delivering a focused Housing Sustainment service to benefit our customers, implementing a clear Housing Sustainment process that focuses on the needs and development of a varied customer base.Key Responsibilities:To guide customers through the housing pathway by recognising signs of customers...