Customer Service Specialist

2 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Holdcroft Motor Group Full time

Contact Centre Advisor - Stoke-on-Trent


We are seeking a skilled Customer Service Specialist to join our After Sales Team at Holdcroft Motor Group. This is an exciting opportunity for you to develop your customer service skills and gain experience in a fast-paced contact centre environment.


Your primary responsibilities as a Service Advisor will include booking customers in for services and MOTs, suggesting suitable aftercare products or services, and providing excellent customer service to meet and exceed customer expectations.


Key Responsibilities:



  • Deal with inbound and outbound calls to provide a high standard of customer service when booking customers in for services, MOTs, and repairs.
  • Respond quickly and efficiently to customer internet enquiries relating to service and repairs.
  • Proactively contact existing customers to discuss and book their service and MOT requirements.
  • Establish customers’ drop off and collection requirements or arrange alternative transport where necessary.
  • Ensure service bookings and appointments are managed efficiently and meet set manufacturer criteria.
  • Upsell additional products to customers, such as seasonal products and extras to hit KPIs.

Required Skills:



  • Ability to achieve targets both individually and as a team.
  • Organised and motivated.
  • Previous experience in a contact centre environment.
  • IT and computer literate and ability to use company systems.
  • Excellent customer service and sales skills.
  • Can confidently handle conflicting demands.
  • Friendly and professional manner.

About Us:


Holdcroft Motor Group is a leading car dealership with a reputation for excellence in customer service. As a Service Advisor, you will be part of a dynamic team that is committed to delivering exceptional customer experiences.


What We Offer:



  • Competitive salary, commission and bonus scheme.
  • Employee discount.
  • In-house training programme.
  • Colleague referral bonus scheme (up to £1,000).
  • 23 days holiday plus bank holidays.
  • Employee assistance programme.
  • Flu jab.

Apply now and take the first step towards a rewarding career with Holdcroft Motor Group.



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