Service Advisor
4 weeks ago
Job Summary
We are seeking an experienced Service Advisor to join our Aftersales Team at Lookers Mercedes Benz of Stoke. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a first-class experience.
Key Responsibilities
- Booking MOTs, services, and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts and accessories
- Liaising with the Aftersales department to organise and schedule appointments
- Managing a high-volume of customers daily, including telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop
- Maintaining accurate customer records and updating the systems when any bookings have been made
Requirements
You must have excellent communication skills, a warm personality, and a real passion for delivering a first-class customer experience. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems. You will be a great team player but also able to work independently using your own initiative.
We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars.
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