Customer Service Representative

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Holdcroft Motor Group Full time

Contact Centre Advisor Role

We are seeking a skilled Customer Service Representative to join our After Sales Team at Holdcroft Motor Group.

As a Contact Centre Advisor, you will be responsible for providing exceptional customer service, booking customers in for services and MOTs, and suggesting suitable aftercare products or services.

Key responsibilities include:

  • Dealing with inbound and outbound calls to provide a high standard of customer service.
  • Responding quickly and efficiently to customer internet enquiries.
  • Proactively contacting existing customers to discuss and book their service and MOT requirements.
  • Ensuring service bookings and appointments are managed efficiently and meet set manufacturer criteria.
  • Upselling additional products to customers, such as seasonal products and extras.

Required skills include:

  • Ability to achieve targets both individually and as a team.
  • Organised and motivated.
  • Previous experience in a contact centre environment.
  • IT and computer literate and ability to use company systems.
  • Excellent customer service and sales skills.

Benefits:

  • Competitive salary, commission and bonus scheme.
  • Employee discount.
  • In house training programme.
  • Colleague referral bonus scheme.
  • 23 days holiday plus bank holidays.
  • Employee assistance programme.
  • Flu jab.


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