Service Advisor

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Lookers Full time

Overview

Mercedes Benz of Stoke

42 Hours weekly, Saturdays on rota (paid at overtime)

£30,000 per annum with a £34,800 OTE

As a Service Advisor at Mercedes-Benz, you will be responsible for delivering exceptional customer service and ensuring seamless vehicle maintenance experiences.

Key responsibilities include:

  • Booking MOTs, services, and other repair work for customers
  • Advising customers on warranty cover and upselling additional parts/accessories
  • Liaising with the Aftersales department to schedule appointments and manage workload
  • Managing customer interactions, including telephone calls and online booking queries
  • Informing customers of turnaround times and maintaining effective communication
  • Maintaining accurate customer records and updating systems

Requirements

To succeed in this role, you will need:

  • Excellent communication skills and the ability to build rapport with customers
  • Previous experience in a similar role within the automotive industry, preferably using Kerridge/ADP
  • A passion for delivering first-class customer experiences and a warm personality
  • Ability to work independently and as part of a team

We are looking for a dedicated and enthusiastic individual to join our Aftersales Team at Mercedes Benz of Stoke. If you have a passion for customer service and the automotive industry, we encourage you to apply.



  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Stoke-on-Trent, UK.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, resolving queries efficiently and escalating when necessary.Offer accurate product and service information, ensuring...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full time

    About the RoleWe are currently recruiting for a Sales and Customer Service Advisor to join our Vodafone UK team based in Stoke-on-Trent. As a Sales and Customer Service Advisor, you will be responsible for taking incoming calls from both new and existing customers, providing them with the best advice and service possible, and ensuring they get the right...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Customer Service Advisor to deliver exceptional customer service and support the store's day-to-day operations in Stoke-on-Trent, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...

  • Service Advisor

    4 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Lookers Full time

    Job SummaryWe are seeking an experienced Service Advisor to join our Aftersales Team at Lookers Mercedes Benz of Stoke. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a first-class experience.Key ResponsibilitiesBooking MOTs, services, and other repair work for our...

  • Service Advisor

    4 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Lookers Full time

    OverviewMercedes Benz of Stoke42 Hours weekly, Saturdays on rota (paid at overtime)£30,000 per annum with a £34,800 OTEAs a Service Advisor at Mercedes-Benz, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients. With a strong focus on customer satisfaction, you will be the key to building...

  • Service Advisor

    4 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Lookers Full time

    OverviewMercedes Benz of Stoke42 Hours weekly, Saturdays on rota (paid at overtime)£30,000 per annum with a £34,800 OTEAs a Service Advisor at Mercedes-Benz, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients. With a strong focus on customer satisfaction, you will be the primary point of...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom BDM Recruitment Full time

    Launch a rewarding career as a Trainee Mortgage Advisor or Trainee Mortgage Broker in a dynamic team environment.Do you have a passion for building relationships and providing exceptional service?We're seeking a driven individual to join our team in Stoke-On-Trent as a Trainee Mortgage Advisor or Trainee Mortgage Broker.This role offers comprehensive...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Anderson Wright Consulting Full time

    **Customer Service Advisor**We are working with a fantastic company who require a fantastic Customer Service Advisor to join their team. The company offers exceptional ongoing training and career progression.The ideal candidate will be a key player in their success and have the opportunity to work in a dynamic environment.**Key Responsibilities:**• Deliver...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Holdcroft Motor Group Full time

    Contact Centre AdvisorWe are seeking a highly motivated and customer-focused individual to join our After Sales Team as a Contact Centre Advisor.As a Contact Centre Advisor, you will be responsible for providing exceptional customer service and support to our customers, booking them in for services and MOTs, and suggesting suitable aftercare products or...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Anderson Wright Consulting Full time

    Customer Service Advisor OpportunityWe are working with a fantastic company that requires exceptional Customer Service Advisors to join their team. The company offers ongoing training and career progression, making it an ideal time to get on board and be a key player in their success.Key Responsibilities:Provide excellent customer service to clientsWork...

  • Employment Advisor

    4 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom We Manage Jobs(WMJobs) Full time

    We are seeking a skilled Employment Advisor to join our team at We Manage Jobs (WMJobs). As a key member of our Jobs, Enterprise and Training (JET) service, you will play a vital role in supporting individuals into employment via commissioned large-scale programmes.Key responsibilities include:Providing careers information, advice, and guidance to...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full time

    Service Desk AdvisorAt Safer Hand Solutions Ltd, we are seeking a highly skilled and dedicated Service Desk Advisor to join our team. As a Service Desk Advisor, you will play a key role in providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.Key Responsibilities:• Answer all incoming calls and...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Holdcroft Motor Group Full time

    Contact Centre Advisor - Stoke-on-TrentWe are seeking a skilled Customer Service Specialist to join our After Sales Team at Holdcroft Motor Group. This is an exciting opportunity for you to develop your customer service skills and gain experience in a fast-paced contact centre environment.Your primary responsibilities as a Service Advisor will include...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Holdcroft Motor Group Full time

    Contact Centre Advisor RoleWe are seeking a skilled Customer Service Representative to join our After Sales Team at Holdcroft Motor Group.As a Contact Centre Advisor, you will be responsible for providing exceptional customer service, booking customers in for services and MOTs, and suggesting suitable aftercare products or services.Key responsibilities...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Xpert Recruitment Solutions Limited Full time

    Unlock Your Potential in Financial ServicesAre you looking for a challenging role where no two calls are the same? Do you want to work for a company that will invest in you, your career, training & development?As a Customer Service Advisor / Customer Collections Advisor, you will be responsible for handling inbound and outbound calls to collect overdue...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Meridian Business Support Full time

    Meridian Business Support is seeking an experienced Customer Care Advisor to support their client's Customer Contact team based in their operations. As a Customer Care Advisor, you will work in a 12-week period, providing support through a busy period by processing orders, updating systems, and assisting with in-bound calls. You will be responsible for...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Well Pharmacy Full time

    Job SummaryWe are seeking a skilled Customer Team Lead to join our team at Well Pharmacy. The successful candidate will be responsible for managing customer advisors, providing day-to-day assistance, and measuring customer service metrics.Main ResponsibilitiesRecruit, onboard, train, coach, and upskill customer advisors.Provide support to advisors and serve...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Pavers Shoes Full time

    About the RoleWe are seeking a skilled Customer Advisor to join our Pavers team in Stoke. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.Key ResponsibilitiesDeliver exceptional customer service and provide a positive shopping...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Holdcroft Motor Group Full time

    Contact Centre AdvisorWe are seeking a skilled and motivated individual to join our After Sales Team as a Contact Centre Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Deal with inbound and outbound calls to provide a high standard of customer service...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Well Pharmacy Full time

    Job Summary:The Customer Relationship Coordinator will play a vital role in our Customer Service Team, working in a hybrid environment with 3 days in the office and 2 days working from home. This position involves rotating shift patterns, including 8:00 am - 4:00 pm, 9:00 am - 5:00 pm, and 10:00 am - 6:00 pm.Main Responsibilities:Managing customer advisors...