Help Desk Engineer

2 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Description:

We are seeking a highly skilled Service Desk Engineer to join our team at bet365. In this role, you will be responsible for providing top-notch customer support to our clients, resolving their queries and issues promptly, and maintaining a high level of customer satisfaction.

Responsibilities:
  • Respond to customer inquiries and resolve their issues via phone, email, or live chat
  • Work collaboratively with internal teams to identify and resolve technical issues
  • Document and track customer interactions using our ticketing system
  • Develop and maintain knowledge of our products and services to provide accurate information to customers

Salary Range: $60,000 - $75,000 per year
What We Offer: Competitive salary, comprehensive benefits package, and opportunities for career growth and professional development
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