Technical Support Specialist
2 weeks ago
As a Service Desk Engineer at Bet365, you will be the primary point of contact for users seeking incident resolutions and service requests.
We are a technical Service Desk team providing support to employees worldwide. You will be responsible for ensuring that employees have the necessary equipment and resources to perform their roles. Effective communication over calls and Live Chat is crucial for troubleshooting, capturing information, and escalating incidents according to business processes.
The Service Desk is a fast-paced team with various development opportunities. We hire individuals with technical and customer-focused skills to address diverse technological challenges.
Main Responsibilities:
- Respond to phone calls within Service Level Agreements while providing excellent customer service.
- Efficiently handle Live Chats and log, progress, and update tickets for incidents and service requests.
- Ensure first-line incidents are resolved quickly and efficiently.
- Investigate and promptly escalate second-line incidents where necessary.
- Manage open incidents and collaborate with second and third-line teams to achieve the fastest resolution based on incident SLAs.
- Provide remote and on-site support and fixes.
- Maintain and administer user accounts according to security requirements.
We value our employees' personal data and adhere to our Recruitment Privacy Policy, available at http://www.bet365careers.com/privacypolicy.pdf.
-
Technical Support Specialist
2 months ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £30,000 - £45,000We're looking for a Technical Support Specialist to join our team at beBee Professionals in Stoke-on-Trent. As a key member of our field service team, you will be responsible for providing technical support and maintenance services to our clients.Key Responsibilities:Provide technical support and maintenance services to clients.Install and maintain equipment...
-
Technical Support Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sodexo Full timeAbout the RoleAs a Technical Support Specialist, you will play a crucial part in maintaining Sodexo's infrastructure. This role demands excellent problem-solving skills and the ability to work under pressure.You will be responsible for answering direct calls and emails, accurately logging all service requests, and assigning tasks to relevant teams.
-
Technical Quality Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a skilled Technical Quality Specialist to join their team. This role offers an exciting opportunity for a professional with a background in quality engineering and health and safety practices to contribute to the future success of the company.Company Overview:The company is a rapidly growing manufacturer that has...
-
Technical Support Specialist
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Henderson Scott Full timeWe are looking for a Technical Support Specialist to join our dynamic MSP client's team in Stoke-on-Trent. As a key member of our team, you will be responsible for delivering top-notch IT solutions to our clients.The successful candidate will have strong technical skills, including experience with Office 365 and Exchange, comfortable using Active Directory,...
-
Technical Support Specialist
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob DescriptionWe are seeking a skilled Technical Support Specialist to join our fast-paced team at bet365. This is an exciting opportunity for a motivated individual with excellent technical and customer service skills to provide top-notch support to our employees worldwide.The successful candidate will act as the primary point of contact for users,...
-
Pump Engineer
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeJob DescriptionWe are seeking a skilled Pump Engineer - Technical Repair Specialist to join our team at Rise Technical Recruitment Limited.About the RoleThis is an exciting opportunity for a Pump Engineer with experience in pump engineering to work on technical repairs, maintenance, and servicing of pumps. As a key member of our team, you will be responsible...
-
Building Services Specialist
2 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Full timeJob Title: Building Services SpecialistLocation: Stoke-on-Trent, Staffordshire (Commutable from: Crewe, Stafford, Uttoxeter, Market Drayton, Leek, Nantwich)Salary: £26,000 to £30,000 per yearAbout the CompanyRise Technical Recruitment is a leading design & manufacturer within the construction sector, providing specialist training and progression towards...
-
IT Support Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Crimson Full timeJob Title: IT Support SpecialistJob Summary:Crimson is seeking a skilled IT Support Specialist to provide high-quality technical support to end-users. As an IT Support Specialist, you will be responsible for troubleshooting, resolving, and escalating technical issues in a timely and professional manner.Key Responsibilities:Provide technical support to...
-
Technical Machinist Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeAbout the RoleWe are seeking an experienced CNC Maintenance Engineer to join our team at Rise Technical Recruitment Limited.Key Responsibilities:Maintain and repair CNC machines to ensure optimal performance and efficiencyCarry out routine maintenance tasks, including cleaning and lubricating moving partsDiagnose and troubleshoot technical issues with CNC...
-
Technical Operations Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob DescriptionThis is a full-time position that requires a high level of technical expertise and ability to work independently. The Technical Operations Specialist will be responsible for providing technical support and guidance to the development teams, as well as implementing and maintaining automated systems and monitoring tools.The ideal candidate will...
-
Senior Construction Technical Advisor
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeCompany OverviewRise Technical Recruitment Limited is a leading design and manufacturer within the construction sector, working with high-end clients across the UK. We are now looking to add a Technical Coordinator to our growing division.SalaryThe salary for this position is between £26,000 and £30,000 per annum, plus 34 days holiday and additional...
-
Technical Refrigeration Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full time £50,000 - £58,000Rise Technical Recruitment Limited is seeking a seasoned Field Service Engineer to join their team of experts in industrial refrigeration services. As a key contributor to the company's mission, you will be responsible for managing the maintenance and servicing of industrial refrigeration units, ensuring reliability and exceptional service delivery to...
-
CAD Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is recruiting for a CAD Specialist to join their team. As a CAD Specialist, you will be responsible for conducting basic design work, providing technical support, and coordinating projects from start to finish.The successful candidate will have a strong technical background and excellent customer service skills. They will...
-
Quality Assurance Specialist
4 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Full timeCompany OverviewRise Technical Recruitment is a specialist recruitment agency that connects talented professionals with exciting opportunities in the technical sector.We are now working with a leading manufacturer of domestic goods who are seeking a Quality Assurance Specialist to join their team. This company prides itself on investing in its employees and...
-
Technical Maintenance Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a skilled Workshop Engineer to join their team in the UK. This role offers a competitive salary range of £38,000 - £45,000 per annum.The ideal candidate will have experience in maintenance engineering and mechanical engineering, with a strong understanding of CNC technology. They will be responsible for...
-
Technical Shutter Engineer
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Professional Technical Ltd Full timeTechnical Shutter Engineer Vacancy at Professional Technical LtdWe require an experienced Field Service Technician with a proven track record of delivering exceptional results in the door industry.Job Overview:Provide technical support for loading bay and shutter solutionsDiagnose and resolve technical issues during site visitsOffer outstanding customer...
-
Technical Service Management Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Crimson Limited Full timeTechnical Service Management Specialist:Crimson Limited is seeking a Technical Service Management Specialist to lead the technical aspects of our IT service desk. The ideal candidate will have hands-on experience in managing service lifecycle processes, including incident, change, problem, and service level management.Key Responsibilities:Manage the...
-
IT Support Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full timeJob Summary:We are seeking an experienced IT Support Specialist to provide top-tier technical support to schools and businesses in the Staffordshire area. As a key member of our team, you will be responsible for maintaining and repairing computer systems, identifying and resolving issues, and contributing to IT development projects.About the Role:As an IT...
-
Fall Protection Installation Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Nationwide Specialist Services Full timeAbout the RoleWe are a specialist services supplier providing a range of services including building maintenance, window cleaning, and equipment testing across the UK. Our team works around the clock to deliver safe, efficient, and consistent services to our clients.The successful candidate will have relevant experience in a similar role, excellent...
-
Industrial Door Maintenance Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Professional Technical Ltd Full time £45,000Job Title: Industrial Door Maintenance SpecialistAre you a skilled engineer with a background in door and shutter maintenance? Do you have experience working with industrial equipment and a passion for providing excellent customer service? We are seeking a highly motivated and experienced Industrial Door Maintenance Specialist to join our team at...