Technical Support Specialist
2 days ago
We are seeking a skilled Technical Support Specialist to join our fast-paced team at bet365. This is an exciting opportunity for a motivated individual with excellent technical and customer service skills to provide top-notch support to our employees worldwide.
The successful candidate will act as the primary point of contact for users, providing technical assistance and resolving incidents in a timely manner. Effective communication over calls and Live Chat is essential, along with the ability to troubleshoot and escalate issues as required.
The role involves answering phone calls within established Service Level Agreements (SLAs) and providing an exceptional customer experience. Additionally, the incumbent will handle Live Chats efficiently and professionally, log and update tickets for incidents and service requests, and resolve first-line incidents quickly.
The ideal candidate will possess strong interpersonal and customer service skills, excellent technical, analytical, and troubleshooting abilities, as well as strong communication skills both written and verbal. Self-motivation and the ability to work independently are also essential.
Key responsibilities include:
- Answering phone calls within SLA's, providing excellent customer experience
- Handling Live Chats efficiently and professionally
- Logging, progressing, and providing updates on tickets for incidents and service requests
- Resolving first-line incidents quickly and efficiently
- Investigating second-line incidents and escalating where required
- Managing open incidents, working with second and third-line teams to achieve fastest resolution based on incident SLA's
- Providing remote and on-site support and fixes
- Maintaining and administering user accounts in line with security requirements
The estimated salary for this position is £25,000 - £35,000 per annum, depending on experience.
-
Technical Support Specialist
1 month ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £30,000 - £45,000We're looking for a Technical Support Specialist to join our team at beBee Professionals in Stoke-on-Trent. As a key member of our field service team, you will be responsible for providing technical support and maintenance services to our clients.Key Responsibilities:Provide technical support and maintenance services to clients.Install and maintain equipment...
-
Technical Support Specialist
5 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sodexo Full timeAbout the RoleAs a Technical Support Specialist, you will play a crucial part in maintaining Sodexo's infrastructure. This role demands excellent problem-solving skills and the ability to work under pressure.You will be responsible for answering direct calls and emails, accurately logging all service requests, and assigning tasks to relevant teams.
-
Technical Quality Specialist
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a skilled Technical Quality Specialist to join their team. This role offers an exciting opportunity for a professional with a background in quality engineering and health and safety practices to contribute to the future success of the company.Company Overview:The company is a rapidly growing manufacturer that has...
-
Pump Engineer
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeJob DescriptionWe are seeking a skilled Pump Engineer - Technical Repair Specialist to join our team at Rise Technical Recruitment Limited.About the RoleThis is an exciting opportunity for a Pump Engineer with experience in pump engineering to work on technical repairs, maintenance, and servicing of pumps. As a key member of our team, you will be responsible...
-
IT Support Specialist
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Crimson Full timeJob Title: IT Support SpecialistJob Summary:Crimson is seeking a skilled IT Support Specialist to provide high-quality technical support to end-users. As an IT Support Specialist, you will be responsible for troubleshooting, resolving, and escalating technical issues in a timely and professional manner.Key Responsibilities:Provide technical support to...
-
Technical Support Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full timeWe are working with a leading Electrical Manufacturer to find a skilled Technical Support professional for an office-based role.Key ResponsibilitiesProvide technical guidance to customers on product applications.Maintain project opportunities within the CRM system.Participate in regular training sessions on new systems and products.The successful candidate...
-
Technical Machinist Specialist
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeAbout the RoleWe are seeking an experienced CNC Maintenance Engineer to join our team at Rise Technical Recruitment Limited.Key Responsibilities:Maintain and repair CNC machines to ensure optimal performance and efficiencyCarry out routine maintenance tasks, including cleaning and lubricating moving partsDiagnose and troubleshoot technical issues with CNC...
-
Technical Operations Specialist
4 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob DescriptionThis is a full-time position that requires a high level of technical expertise and ability to work independently. The Technical Operations Specialist will be responsible for providing technical support and guidance to the development teams, as well as implementing and maintaining automated systems and monitoring tools.The ideal candidate will...
-
Senior Construction Technical Advisor
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeCompany OverviewRise Technical Recruitment Limited is a leading design and manufacturer within the construction sector, working with high-end clients across the UK. We are now looking to add a Technical Coordinator to our growing division.SalaryThe salary for this position is between £26,000 and £30,000 per annum, plus 34 days holiday and additional...
-
Technical Support Specialist
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeService Desk Role OverviewAs a Service Desk Engineer at Bet365, you will be the primary point of contact for users seeking incident resolutions and service requests.We are a technical Service Desk team providing support to employees worldwide. You will be responsible for ensuring that employees have the necessary equipment and resources to perform their...
-
Technical Support Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Searchability Full timeAbout the RoleWe are seeking an experienced Support Developer to join our team.Key Responsibilities:Provide technical support for our global platformsManage incidents and emergenciesForecast demand and capacityMonitor and tune system performanceAbout UsWe are a leading global software solutions provider, employing over 7,000 people worldwide. We invest in...
-
Technical Refrigeration Specialist
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full time £50,000 - £58,000Rise Technical Recruitment Limited is seeking a seasoned Field Service Engineer to join their team of experts in industrial refrigeration services. As a key contributor to the company's mission, you will be responsible for managing the maintenance and servicing of industrial refrigeration units, ensuring reliability and exceptional service delivery to...
-
CAD Specialist
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is recruiting for a CAD Specialist to join their team. As a CAD Specialist, you will be responsible for conducting basic design work, providing technical support, and coordinating projects from start to finish.The successful candidate will have a strong technical background and excellent customer service skills. They will...
-
Technical Support Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout the RoleWe are seeking a highly skilled IT Support Engineer to join our team. As an experienced professional, you will be responsible for installing and configuring hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required. This role involves providing support to the Business, working...
-
Technical Maintenance Specialist
7 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a skilled Workshop Engineer to join their team in the UK. This role offers a competitive salary range of £38,000 - £45,000 per annum.The ideal candidate will have experience in maintenance engineering and mechanical engineering, with a strong understanding of CNC technology. They will be responsible for...
-
Technical Service Management Specialist
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Crimson Limited Full timeTechnical Service Management Specialist:Crimson Limited is seeking a Technical Service Management Specialist to lead the technical aspects of our IT service desk. The ideal candidate will have hands-on experience in managing service lifecycle processes, including incident, change, problem, and service level management.Key Responsibilities:Manage the...
-
IT Support Specialist
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full timeJob Summary:We are seeking an experienced IT Support Specialist to provide top-tier technical support to schools and businesses in the Staffordshire area. As a key member of our team, you will be responsible for maintaining and repairing computer systems, identifying and resolving issues, and contributing to IT development projects.About the Role:As an IT...
-
Technical Shutter Engineer
1 day ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Professional Technical Ltd Full timeTechnical Shutter Engineer Vacancy at Professional Technical LtdWe require an experienced Field Service Technician with a proven track record of delivering exceptional results in the door industry.Job Overview:Provide technical support for loading bay and shutter solutionsDiagnose and resolve technical issues during site visitsOffer outstanding customer...
-
Fall Protection Installation Specialist
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Nationwide Specialist Services Full timeAbout the RoleWe are a specialist services supplier providing a range of services including building maintenance, window cleaning, and equipment testing across the UK. Our team works around the clock to deliver safe, efficient, and consistent services to our clients.The successful candidate will have relevant experience in a similar role, excellent...
-
Industrial Door Maintenance Specialist
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Professional Technical Ltd Full time £45,000Job Title: Industrial Door Maintenance SpecialistAre you a skilled engineer with a background in door and shutter maintenance? Do you have experience working with industrial equipment and a passion for providing excellent customer service? We are seeking a highly motivated and experienced Industrial Door Maintenance Specialist to join our team at...