Help Desk Support Specialist

4 days ago


SouthendonSea, Southend-on-Sea, United Kingdom In Technology Group Full time

Company Overview:

In Technology Group Ltd is a rapidly expanding Managed Service Provider with an exciting opportunity for a skilled Help Desk Support Specialist to join their Service Desk team.

About the Role:

We are seeking a highly motivated and experienced Help Desk Support Specialist to provide outstanding frontline technical support to our clients. As a Help Desk Support Specialist, you will be responsible for resolving client issues swiftly and professionally.

Key Responsibilities:

  1. Respond to incoming calls, emails, and tickets providing initial support and troubleshooting for hardware, software, and network issues.
  2. Diagnose and resolve common technical issues including but not limited to Microsoft Windows OS, Microsoft 365, basic network connectivity, and VPN access.
  3. Provide proactive support such as routine system checks and alerts to maintain client systems at optimal performance.
  4. Assist with setting up new users, hardware, and software installations.

Requirements:

  1. A minimum of 1 year experience in an MSP environment.
  2. In-depth knowledge of Microsoft Office (Office 365), Windows Servers, and Active Directory.
  3. Basic networking knowledge including DNS/DHCP, TCP/IP, LAN/WAN.
  4. At least 1 year of customer service experience.
  5. A full driving licence is beneficial.

Salary: £45,000 per annum (DOE).

Location: Based in Southend-on-Sea working full-time onsite.

The successful candidate will have excellent communication skills, a strong work ethic, and the ability to work well under pressure. If you are a motivated and experienced Help Desk Support Specialist looking for a new challenge, please apply.



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