Technical Support Specialist

2 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Service Desk Engineer Role Summary:

This role involves providing high-quality customer service by acting as a single point of contact for users, resolving incidents and service requests in a timely manner. Effective communication is key to troubleshooting and escalating issues as required.

Key Responsibilities:
  • Communicate effectively with customers over calls and Live Chat to resolve their queries efficiently
  • Provide exceptional customer experience by answering phone calls within agreed Service Level Agreements (SLAs)
  • Manage Live Chats professionally and maintain a high level of efficiency
  • Log, update, and provide progress on tickets for incidents and service requests
  • Offer remote and on-site support and fixes as needed
  • Maintain user accounts securely and administer them in line with security protocols

Salary: $55,000 - $65,000 per annum
Benefits: Comprehensive benefits package including health insurance, retirement plan, and paid time off

About bet365: As a leading online betting company, we are committed to delivering exceptional customer experiences. Our Service Desk Engineers play a vital role in ensuring our customers receive the best possible support.

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