Technical Support Specialist
2 days ago
This role involves providing high-quality customer service by acting as a single point of contact for users, resolving incidents and service requests in a timely manner. Effective communication is key to troubleshooting and escalating issues as required.
Key Responsibilities:
- Communicate effectively with customers over calls and Live Chat to resolve their queries efficiently
- Provide exceptional customer experience by answering phone calls within agreed Service Level Agreements (SLAs)
- Manage Live Chats professionally and maintain a high level of efficiency
- Log, update, and provide progress on tickets for incidents and service requests
- Offer remote and on-site support and fixes as needed
- Maintain user accounts securely and administer them in line with security protocols
Salary: $55,000 - $65,000 per annum
Benefits: Comprehensive benefits package including health insurance, retirement plan, and paid time off
About bet365: As a leading online betting company, we are committed to delivering exceptional customer experiences. Our Service Desk Engineers play a vital role in ensuring our customers receive the best possible support.
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