Help Desk Operations Coordinator

13 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom Sodexo Full time
About the Role:

We are seeking a highly organized and communicative Help Desk Operator to join our team at Royal Stoke University Hospitals. As part of this role, you will be responsible for receiving and accurately logging all technical facilities management service requests.

Responsibilities:
  1. Respond to phone calls and emails in a timely and professional manner.
  2. Log all service requests using relevant systems.
  3. Assign tasks to the relevant Sodexo facilities management teams for completion.
  4. Prepare and distribute reports as required.
  5. Provide administrative support to the team as needed.
Requirements:
  1. Proficiency in MS office packages.
  2. Excellent communication and interpersonal skills.
  3. Ability to work effectively in a team environment.
  4. Previous experience in a help desk environment is advantageous.
What We Offer:
  • A competitive salary of £12.75 per hour.
  • A pro-rata'd 25 hour working week.
  • A 4 on 4 off shift pattern, Monday - Sunday.
  • A 10pm - 6am working schedule.
  • A 20% pay enhancement for working between 12am - 5am.
  • A comprehensive training programme.
  • Protective uniform and PPE provided.
  • Access to a range of employee benefits.

  • Help Desk Assistant

    3 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sodexo Full time

    Package DescriptionThis is an exciting opportunity to join Sodexo as a Help Desk Assistant. The role involves providing general administrative support to the team and preparing reports.You will be part of a company that values its employees and provides a range of benefits and resources to help you grow professionally.


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the RoleWe are seeking a highly skilled Help Desk Professional to join our team at bet365. As a key member of our service desk, you will play a critical role in providing technical support and resolving incidents in a timely manner.The successful candidate will possess excellent technical and customer service skills, with the ability to communicate...

  • Help Desk Analyst

    4 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Crimson Limited Full time

    Job DescriptionCrimson Limited is seeking a highly skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing first-line technical support to our clients, resolving hardware and software issues, and escalating complex problems to senior engineers.Key Responsibilities:Provide timely and effective technical...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    We are seeking an experienced Help Desk Professional to join our IT team as a Support Engineer. In this role, you will act as the primary point of contact for all users, providing technical assistance and support to resolve incidents and service requests.The successful candidate will possess excellent communication and interpersonal skills, with the ability...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sodexo Full time

    Job SummaryThis Helpdesk Operator position at Royal Stoke University Hospitals, managed by Sodexo, requires a skilled individual to handle technical facilities management service requests. As the first point of contact, the successful candidate will play a critical role in delivering exceptional service to clients.Key ResponsibilitiesAnswer phone calls and...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Searchability Full time

    **Job Description**We are looking for an experienced Help Desk Engineer to join our team in Stoke. As a Help Desk Engineer, you will be responsible for promptly dealing with phone calls and emails, managing open tickets, and working alongside 2nd and 3rd line teams.The ideal candidate will have excellent customer service skills, experience with Active...

  • Help Desk Engineer

    3 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Job Description:We are seeking a highly skilled Service Desk Engineer to join our team at bet365. In this role, you will be responsible for providing top-notch customer support to our clients, resolving their queries and issues promptly, and maintaining a high level of customer satisfaction.Responsibilities:Respond to customer inquiries and resolve their...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full time

    CV-Library is currently seeking a highly organised and efficient Front Desk Coordinator to join our team in Stafford on a temporary contract.Responsibilities:Coordinating the receipt and storage of parcels in the post room.Managing and updating telephone listings, working closely with the Service Centre to ensure accuracy.Providing administrative support to...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Searchability® Full time £26,500

    About the Role:Searchability® is seeking an experienced Service Desk Engineer to join their global team.This is an exciting opportunity for a skilled professional to work in a dynamic environment.Key Responsibilities:Promptly handle phone calls and emails to provide exceptional customer service.Deal with incidents and requests, ensuring all tickets are...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full time

    Detailed Job DescriptionCompany Overview: Pathway Group operates the Burslem SkillZone office in Staffordshire.Job Description: We seek a skilled Receptionist to manage our front desk, coordinate operations, and maintain facilities.Required Skills and Qualifications: Previous training provider experience or knowledge of funded programs, along with a...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full time

    Job OverviewWe are seeking a highly organized and customer-focused individual to join our team as a Front Desk Coordinator. In this role, you will be responsible for providing exceptional patient care and ensuring seamless administrative support.The successful candidate will have previous experience in a reception or customer-facing role and possess...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the JobWe're seeking an experienced IT Service Desk Professional to join our bet365 team. As a key member of our IT team, you'll play a critical role in supporting our IT operations across various sites.Our technical IT team aims to provide our employees with the technology resources they need to excel in their roles. You'll be knowledgeable and...

  • Front Desk Operator

    3 days ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full time

    **Opportunity Summary**We are looking for a skilled Front Desk Operator to join our team. This temporary ongoing role offers a range of benefits, including an estimated hourly rate of £11.00 - £12.00 per hour and access to a competitive pension scheme.The successful candidate will work a variety of shifts,...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Crimson Limited Full time

    Job Title:IT Service Desk ManagerOverview:Crimson Limited is seeking a highly skilled IT Service Desk Manager to lead the smooth running of day-to-day service operations. The ideal candidate will have hands-on experience in managing service lifecycle processes, including incident, change, problem, and service level management.Key Responsibilities:Support the...

  • Front Desk Team Lead

    2 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    Job OverviewWe are seeking a skilled Front Desk Administrator to join our team at the University Hospitals of North Midlands NHS Trust. As a key member of our administration staff, you will play a vital role in ensuring the smooth operation of our reception desk.In this rewarding role, you will be responsible for greeting patients, booking them into the...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Job RequirementsWe are seeking a highly skilled Service Desk Operations Manager to lead our IT support team. The ideal candidate will have a strong background in IT service management and excellent leadership abilities.About Bet365:Our company culture emphasizes innovation, teamwork, and continuous improvement. We strive to create a positive work environment...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Key ResponsibilitiesThe Technical Support Specialist will be responsible for answering phone calls within Service Level Agreements (SLAs), providing an excellent customer experience while handling Live Chats efficiently and professionally. They will log, progress, and provide updates on tickets for incidents and service requests.The role requires ensuring...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sodexo Full time

    Job OverviewSodexo offers a unique opportunity to kick-start your career in customer service. As a Help Desk Operative, you will be the primary point of contact for technical facilities management service requests.Working at Royal Stoke University Hospitals, you will have the chance to develop your organisational and communication skills while working in a...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Searchability® Full time

    Searchability, a leading global software solutions provider, is seeking an experienced Service Desk Engineer to join their team. Founded over 20 years ago, the company employs over 7,000 people across the world and invests heavily in employee development.The ideal candidate will have experience with Active Directory, excellent troubleshooting and analytical...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom AO Full time

    About the RoleAs a Logistics Operations Coordinator at AO, you will play a pivotal role in ensuring the smooth day-to-day operation of our warehouse site. You will work closely with the Site Manager and Operations Manager to guarantee that each customer receives their appliance on time, every time.Key ResponsibilitiesCommunicate effectively with multiple...