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Clerical Officer

2 months ago

Peterborough, Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and customer-focused Clerical Officer to join our team at Peterborough City Hospital. As a key member of our Emergency Department and Ambulatory Care Unit, you will be responsible for providing administrative support to our reception areas, ensuring seamless patient flow and exceptional customer service.

Key Responsibilities

  • Assist with administration services for three reception areas, including the Main Emergency Centre reception, Ambulance Bay reception, and Ambulatory Care Unit reception.
  • Provide administrative and customer services support for outpatient clinics running seven days a week.
  • Work a variety of day and night shifts across the centre, supporting three reception areas within Emergency and Urgent Care Division.

Requirements

  • Numerate and literate, with Maths and English to GCSE.
  • Comprehensive working knowledge of Microsoft Office, especially Outlook.
  • Customer service experience.

What We Offer

  • Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to national Bank Holidays (pro-rata for part-time staff).
  • Membership of the NHS Pension Scheme.
  • Flexible working opportunities.
  • Enhanced hourly rates for unsociable hours, night shifts, weekends, and bank holidays.
  • Opportunities for career development and training to help you progress in your role.
  • Wellbeing support and activities to promote a healthy work environment.
  • Access to our in-house physiotherapy service.
  • On-site canteens offering subsidised meals.
  • Subsidised staff parking (currently free).
  • Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough.

About Us

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.