Clerical Officer

4 weeks ago


Peterborough, Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

About the Role

We are seeking a skilled and experienced Clerical Officer to join our team at North West Anglia NHS Foundation Trust. As a key member of our administrative team, you will be responsible for providing high-quality administrative support to our Emergency Department and Ambulatory Care Unit.

Key Responsibilities

  • Assist with administration services for three reception areas, including the Main Emergency Centre reception, Ambulance Bay reception, and Ambulatory Care Unit reception.
  • Provide excellent customer service to patients, visitors, and staff, responding to queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with the multi-disciplinary team to ensure seamless communication and coordination of patient care.
  • Develop and maintain accurate and up-to-date records, reports, and databases to support the efficient operation of the department.
  • Contribute to the development and implementation of administrative processes and procedures to improve patient care and service delivery.

Requirements

  • Numerate and literate, with Maths and English to GCSE.
  • Comprehensive working knowledge of Microsoft Office, especially Outlook.
  • Customer service experience.
  • Good organisational and communication skills.
  • Proven customer service skills.

What We Offer

  • Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff).
  • Membership of the NHS Pension Scheme.
  • Flexible working opportunities.
  • Enhanced hourly rates for unsociable hours night shifts, weekends, bank holidays.
  • Opportunities for career development and training to help you progress in your role.
  • Wellbeing support and activities to promote a healthy work environment.
  • Access to our in-house physiotherapy service.
  • On-site canteens offering subsidised meals.
  • Subsidised staff parking (currently free).
  • Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough.

About Us

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.


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