Complaints Officer

The Newcastle upon Tyne Hospitals NHS Foundation Trust has a unique opportunity to support its commitment to listening to patients, families, and staff. This role involves daily contact with patients, families, and staff, gathering their feedback on the quality of care received. The ideal candidate will be able to communicate effectively, organize their time...

About the RoleBarker Ross Group is looking for a Dispute Resolution Officer to handle complaints and resolve disputes effectively. This is a temporary position for an initial 3-month period, with potential extension based on workload demands.The ideal candidate will possess strong communication skills and the ability to manage competing priorities in a...

A prominent social housing organisation based in County Durham seeks a dedicated Housing Officer to join their team.The ideal candidate will possess strong tenancy management skills, be adept at working with complex cases, and have excellent communication skills to interact with vulnerable individuals. The role involves coordinating neighbourhood and tenancy...

Key ResponsibilitiesAs a Project Officer (Housing Enforcement), you will be responsible for investigating complaints related to property disrepair, noise and anti-social behaviour, and public health nuisances. You will also be working closely with landlords and letting agents to ensure compliance with HMO and Selective Licensing regulations.Key...

Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team in Newcastle, providing exceptional service to existing customers and resolving high-level complaints.About the Role:Making outbound calls to retain customers and address their concernsDealing with escalated complaints and establishing...

Key ResponsibilitiesManage email accounts and handle a busy phone lineCoordinating the booking of MOT schedule tests and other related tasksLogging and allocating service requestsSupporting Licensing work, food safety complaints, Building Control, and reception coverA working knowledge of Microsoft Office, Teams, and email is required, as well as excellent...

About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Sports Customer Experience Specialist. As a key member of our customer service team, you will be responsible for delivering exceptional service to our sports customers via live chat, email, and phone.Your primary goal will be to engage with customers...

Sacco Mann, a leading regional Legal 500 firm, seeks an in-house Commercial Solicitor with at least 2 years' PQE for its Newcastle upon Tyne office. This exciting opportunity involves working within a small team of three to handle various general legal and regulatory matters.As a Commercial Solicitor, you will collaborate with two other solicitors to...

About the RoleWe are seeking an experienced Travel Experience Coordinator to join our team at Saddle Skedaddle. This is a part-time opportunity with flexible working hours, and we offer a range of benefits including a fully paid staff trip and 20% discount on further trips.Job DescriptionThis role ensures an exceptional customer experience for new and...

**Job Description**We are looking for an experienced Litigation Manager to join our team at The Portfolio Group. As a key member of our field-based team department, you will be responsible for managing the team's workload, ensuring high-quality service provision, and addressing any complaints or issues that may arise.The ideal candidate will have a strong...

About the RoleSellick Partnership is currently assisting a reputable social housing organisation in Newcastle Upon Tyne with the recruitment of a Housing Officer. This role will be responsible for ensuring the effective management and maintenance of tenancies, making it a great opportunity to join a dynamic team.Key ResponsibilitiesNeighbourhood and tenancy...

Austin Fraser is seeking an experienced Housing Officer to join their team in County Durham.The successful candidate will have experience in managing tenancies, working with customers to set up payment plans, and resolving customer complaints effectively. The role involves ensuring the effective management and maintenance of tenancies, working closely with...

About Newcastle City CouncilNewcastle City Council is a large local authority with over 3000 staff providing various services to the residents of Newcastle. The council's priorities are delivered through diverse services, including facilities management.The Role: Head of Facilities Services and Civic ManagementThis strategic role will shape the council's...

Job Description:As a Retention Advisor - Newcastle, you will play a pivotal role in ensuring customer satisfaction by resolving high-level complaints and addressing customer concerns.About the Role:Maintain excellent customer relationships by responding to queries and resolving issuesUtilize strong communication skills to de-escalate conflicts and provide...

Role Overview: As an Outbound Sales Advisor at CV-Library, you will be responsible for making outbound calls to existing customers to retain them and establish strong long-term customer relationships. This is a customer-facing role that requires excellent communication skills, problem-solving attitude, and attention to detail.Responsibilities: - Make...

About the Role:We are seeking a highly motivated Housing Operations Manager to join our reputable social housing organisation in Newcastle. The successful candidate will be responsible for overseeing the day-to-day operations of our residential properties, ensuring that all tenancies are managed effectively. With an estimated salary of £25,000 - £30,000...

We are a leading 24-hour emergency plumbing and electrician agency seeking an experienced Emergency Response Coordinator to manage our customer interactions, bookings, and administrative processes.In this key position, you'll be the first point of contact for incoming customer calls, handling all aspects of job bookings, administrative support, and staff...

Laidlaw Schools Trust is a progressive and inclusive organisation in the North East of England, serving children and families in various locations.We are seeking a Governance Partner to join our existing governance team, supporting two regions of Local Governing Bodies (LGBs) and ensuring compliance with trust policies. This role requires strong...

Job Description: At CV-Library, we are seeking an experienced Call Centre Specialist to join our team in Newcastle. The successful candidate will work in a fast-paced call centre environment, providing high-quality service to our customers through making outbound calls to existing customers with the aim of retaining them and dealing with escalated high-level...

Job Overview: As a Customer Service Representative at CV-Library, you will be working in a call centre environment to provide high-quality service to our customers. This is a customer-facing role where you will make outbound calls to existing customers with the aim of retaining them and establishing strong long-term customer relationships.Key...