Call Centre Specialist

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time
Job Description:
At CV-Library, we are seeking an experienced Call Centre Specialist to join our team in Newcastle. The successful candidate will work in a fast-paced call centre environment, providing high-quality service to our customers through making outbound calls to existing customers with the aim of retaining them and dealing with escalated high-level complaints.

Key Skills:
- Excellent communication skills
- Strong problem-solving skills
- Ability to multitask effectively while maintaining a high level of service quality
- Experience working in a call centre environment, preferably in an outbound or objections handling role
- Strong computer and MS office skills

Benefits Package:
We offer a comprehensive benefits package including private healthcare, MediCash cash plan, PerkBox rewards, employee referral program, discounts on our alarm systems, Cycle to Work Scheme, and more. Our competitive salary is around £15-18 per hour, and you will receive 29 days' annual leave including bank holidays, increasing to 31 days after one year's service. You will also have the opportunity to work Monday to Friday between 9am and 5:30pm.

About CV-Library:
CV-Library is committed to providing exceptional service levels and strong value proposition to our customers. We are looking for someone who shares our values and is passionate about delivering excellent customer service.

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