Customer Service Representative

24 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time
Job Title: Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team in Newcastle, providing exceptional service to existing customers and resolving high-level complaints.

About the Role:
  • Making outbound calls to retain customers and address their concerns
  • Dealing with escalated complaints and establishing long-term customer relationships
  • Liaising with various departments within the business to ensure seamless customer experience
  • Updating customer records and maintaining accurate information
Key Skills:
  • Experience in a call centre environment, particularly in an outbound or objections handling role
  • Confident dealing with complex customer complaints
  • Strong computer and MS office skills, with attention to detail
  • Excellent communication and problem-solving skills, with a passion for delivering outstanding customer experiences
  • Ability to multitask effectively and maintain high service quality
  • Teamworking skills and a willingness to learn in a dynamic environment
Benefits Package:
  • Prioritize self-care with discounted gym memberships and private healthcare access
  • Savor on-site coffee shop and canteen benefits, plus Cycle to Work Scheme perks
  • Earn rewards through employee referral programs and unlock freebies with PerkBox
  • Brighten your day with birthday-off celebrations and Employee Recognition initiatives
Salary:

£31,000 - £41,000 per annum



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