Customer Service Representative
24 hours ago
We are seeking a skilled Customer Service Representative to join our team in Newcastle, providing exceptional service to existing customers and resolving high-level complaints.
About the Role:- Making outbound calls to retain customers and address their concerns
- Dealing with escalated complaints and establishing long-term customer relationships
- Liaising with various departments within the business to ensure seamless customer experience
- Updating customer records and maintaining accurate information
- Experience in a call centre environment, particularly in an outbound or objections handling role
- Confident dealing with complex customer complaints
- Strong computer and MS office skills, with attention to detail
- Excellent communication and problem-solving skills, with a passion for delivering outstanding customer experiences
- Ability to multitask effectively and maintain high service quality
- Teamworking skills and a willingness to learn in a dynamic environment
- Prioritize self-care with discounted gym memberships and private healthcare access
- Savor on-site coffee shop and canteen benefits, plus Cycle to Work Scheme perks
- Earn rewards through employee referral programs and unlock freebies with PerkBox
- Brighten your day with birthday-off celebrations and Employee Recognition initiatives
£31,000 - £41,000 per annum
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