Accommodation and Housing Manager

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Austin Fraser Full time

Austin Fraser is seeking an experienced Housing Officer to join their team in County Durham.

The successful candidate will have experience in managing tenancies, working with customers to set up payment plans, and resolving customer complaints effectively. The role involves ensuring the effective management and maintenance of tenancies, working closely with the allocations and letting team, and being a visible presence in the community.

Duties of the Housing Officer:

  1. Managing neighbourhoods and tenancies to ensure smooth operations
  2. Addressing anti-social behaviour and taking steps to resolve issues
  3. Coordinating allocations and lettings to meet the needs of new tenants
  4. Overseeing empty property management, conducting customer viewings, and providing welcome visits
  5. Managing income and ensuring timely payments from tenants
  6. Fostering customer involvement, empowerment, and inclusion by providing support and guidance
  7. Liaising with tenants to address their concerns and provide solutions

Requirements for the Role:

  1. Prior experience as a housing officer or housing partner
  2. Proven customer service skills, particularly in complex cases and working with vulnerable individuals
  3. A full UK driver's license, essential for the position

Based on national averages, the estimated salary range for this position is approximately £25,000 - £30,000 per annum, depending on experience. This competitive offer ensures that successful candidates are fairly compensated for their expertise and dedication.



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