Accommodation and Guest Services Coordinator

4 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Accor Hotels Full time
Job Summary
We are seeking an experienced professional to join our team as an Assistant Director of Rooms. The successful candidate will have a proven track record in delivering exceptional guest service and a passion for the hospitality industry.

Key Responsibilities
Assist the Hospitality and Guest Services Manager with the day-to-day operation of the accommodation and guest service functions
Work closely with various departments to ensure all guests' needs and expectations are met
Process settlement of guests' accounts and ensure appropriate payment methods are adhered to
Promote Trump International Golf Links' facilities and conduct accommodation and facilities tours for potential guests

Requirements
Previous experience within the hotel, leisure, or hospitality industry (preferably in a luxury four-star property)
Passion for delivering exceptional guest service
Ability to work under pressure and juggle competing priorities in a busy environment

About Us
We are a leading hospitality company committed to attracting and promoting diverse talent. Our mission is to provide a supportive work environment, opportunities for growth and learning, and a chance to make a difference in people's lives.

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