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Customer Experience Coordinator
1 month ago
We are seeking a highly skilled and enthusiastic Guest Service Receptionist to join our team at the esteemed Sandman Signature Newcastle Hotel. If you thrive on delivering exceptional customer experiences and possess excellent communication skills, we encourage you to apply for this exciting opportunity.
About the RoleThis is an excellent chance to work in a dynamic environment where you will be responsible for providing top-notch service to our valued guests. Your primary duties will include welcoming guests with a friendly demeanor, ensuring seamless check-in and check-out processes, and addressing any concerns or queries promptly and professionally.
- You will play a vital role in creating a positive first impression for our guests, which sets the tone for their entire experience at the hotel.
- As a Guest Service Receptionist, your responsibilities will also encompass processing reservations and room assignments accurately, coordinating with other departments to fulfill guest requests, and maintaining confidentiality of guest information.
To excel in this role, you will need:
- A passion for delivering exceptional customer experiences and a genuine desire to create memorable stays for our guests.
- Excellent communication and interpersonal skills, enabling you to effectively interact with guests and colleagues alike.
- Strong organizational abilities and attention to detail, allowing you to manage multiple tasks efficiently and ensure accuracy in all aspects of your work.
We offer a competitive package that includes:
- An estimated annual salary of £25,000 - £30,000, depending on experience.
- 28 days' holiday per annum, plus additional leave based on length of service.
- Flexible schedule to accommodate various shifts, including evenings, weekends, and holidays.
- Pension scheme and free parking while on shift.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- Dedicated team members who prioritize collaboration and support.
If you are a motivated and dedicated individual with a strong commitment to delivering exceptional customer experiences, we invite you to join our team at Sandman Signature Newcastle Hotel.
