Customer Experience Coordinator

1 day ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Crystalbrook Collection Full time
Customer Service Representative Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Crystalbrook Kingsley in Newcastle. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring a memorable experience for our guests.

Job Summary

This is a critical role within our hotel, and we are looking for someone who is passionate about providing excellent service and has a keen eye for detail. You will work closely with other departments to ensure that our guests have a seamless and enjoyable stay with us.

Key Responsibilities:
  1. Guest Check-in/Check-out: Ensure that guests are checked in and out efficiently and accurately.
  2. Transaction Processing: Process daily guest transactions and accounts accurately and efficiently.
  3. Collaboration: Work with other departments to ensure that the hotel rooms are properly prepared for arriving guests.
About You

To be successful in this role, you will need to have previous guest service experience (hotel experience an advantage). You should also have a logical approach to resolving concerns, be empathetic, and able to anticipate our guests' needs. Proficiency in computer applications, particularly Opera PMS, is a plus. A manual driver's license is also required. Familiarity with Newcastle and the wider Hunter region is essential.

Benefits

We offer a range of benefits to our employees, including:

  • F&B Discount: Enjoy a market-leading 50% F&B discount across all venues.
  • Accommodation: Receive $99 room rates and a generous friends and family discount.
  • Lifestyle Benefits: Take advantage of extra leave and earth advocacy days.
  • Professional Development: Participate in our dedicated internal mobility program and reward scheme.

Crystalbrook Collection is committed to crafting exceptional customer experiences that reflect the individuality of people within each of our locations. We are passionate advocates for equality and diversity and welcome individuals to apply.



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