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Customer Experience Lead

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Telstra Full time

At Telstra, we're passionate about connecting our customers and enabling them to thrive. As a Customer Experience Lead in our Global Business Services team, you'll play a key role in delivering exceptional customer experiences through swift and effective field activity execution.

Your primary focus will be on prioritizing and managing day-to-day field execution and customer experiences within strict deadlines, operational business rules, and service level agreements (SLAs). You'll demonstrate a deep understanding of customer service, identify customer needs, and ensure it's the driving force behind the entire customer experience.

We're looking for someone with a strong background in delivering either field or field workflow execution, excellent communication skills, analytical problem-solving, critical thinking, and proficient stakeholder management and/or customer service expertise. If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you.

$83,000 - $110,000 per annum