Customer Experience Ambassador

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Barsoho Full time

Are you passionate about delivering exceptional customer experiences and creating memorable moments for our guests? We're seeking a Customer Experience Ambassador to join our team at Flares in Newcastle

About Us

At Stonegate Group, we're proud to be the UK's leading operator of pubs, bars, and late-night venues. Our diverse portfolio includes iconic brands like Slug & Lettuce, Be At One, and Popworld.

Job Description

We're looking for a charismatic individual to join our team, someone who can bring warmth and enthusiasm to our customers. As a Customer Experience Ambassador, you'll be responsible for welcoming and engaging every guest, making recommendations to enhance their experience, and maintaining a clean and safe environment.

Key Responsibilities:

  • Welcome and engage every guest with a warm smile and personalized service
  • Make recommendations that enhance the guest's experience and exceed their expectations
  • Maintain a clean and safe environment for guests and colleagues alike
  • Provide exceptional customer service, resolving any issues promptly and professionally

Requirements:

To succeed in this role, you'll need to be 18 or over, as the position involves the sale of alcohol. You'll also need to possess excellent communication skills, a passion for delivering exceptional customer experiences, and a willingness to learn and develop your skills.

Benefits

As a valued member of our team, you'll enjoy a range of benefits, including:

  • A competitive salary of £26,000 per annum
  • A Reward Card via the MiXR App, offering 25% off food and drink across our estate
  • Stonegate Xtra Rewards, providing access to online discounts and perks
  • VIP entry to our Pubs and Bars
  • Flexible working hours and opportunities for career advancement

About the Role

This is a fantastic opportunity to join a dynamic and fast-paced team, working in one of Newcastle's premier party destinations. If you're passionate about delivering exceptional customer experiences and have a desire to grow and develop your skills, we'd love to hear from you



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