User Experience Lead

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Full time

**Job Description:**

We are seeking an experienced Senior Research Officer to lead our user experience team in the delivery of digital services. As a key member of our team, you will be responsible for driving innovation and improving customer experience through user research and analysis.

The ideal candidate will have extensive experience in user research, a strong understanding of agile working practices, and excellent communication skills. You will work closely with project teams, designers, and developers to translate user data into actionable product requirements.

Key Responsibilities:

  • Leading user experience research projects, including planning, conducting, and analyzing research studies
  • Developing user research deliverables to inform design decisions and improve customer experience
  • Collaborating with cross-functional teams to drive digital service design and development
  • Presenting research findings to senior stakeholders and influencing product direction

Requirements:

  • Extensive experience in user research and analysis
  • Strong understanding of agile working practices
  • Excellent communication and presentation skills
  • Ability to work independently and collaboratively as part of a team

What We Offer:

  • A competitive salary of £60,000 - £80,000 per annum, depending on experience
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • The opportunity to make a real impact on customer experience and digital service design

About Us:

We are a leading organization in the NHS, committed to delivering high-quality digital services that improve patient outcomes and experiences. Our team is passionate about using user research to drive innovation and improve customer experience.



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