Head of Customer Experience
12 hours ago
We are looking for an experienced Head of Customer Experience to join our team at One Utility Bill in Newcastle. As a key member of our leadership team, you'll be responsible for leading our customer service team and developing strategies to drive exceptional customer satisfaction and quality assurance.
The ideal candidate will have previous experience in customer service management or a similar role, with a proven track record of people management and coaching. You'll also possess strong communication skills, both written and verbal, as well as the ability to multitask and work effectively in a fast-paced environment.
This is an exciting opportunity to join a growing business and contribute to its success. We offer a competitive salary of £36,210 per annum, plus a range of benefits including 25 days' holiday, access to employee discounts, and enhanced pension contributions after three years' service.
You can expect:
- A challenging and rewarding role that will allow you to make a real impact on our customers' lives
- Ongoing training and development opportunities to enhance your skills and knowledge
- A supportive and collaborative team environment
- The chance to contribute to the company's growth and success
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Customer Experience Leader
11 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full timeAbout One Utility BillOne Utility Bill is a technology company that simplifies household bills by offering a fixed monthly payment. This approach reduces the time spent on phone calls to suppliers and minimizes administrative tasks.The company prioritizes employee satisfaction, with an 8.5/10 score from employees in their last engagement survey.We are...
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Customer Experience Associate
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Foot Locker Full timeAbout Our TeamAt Foot Locker, we pride ourselves on providing an exceptional customer experience. Our sales team is passionate about delivering outstanding service, driving sales growth, and maintaining a positive work environment.Compensation PackageThe estimated salary for this role is between £6,170 and £12,920 per annum, depending on experience and...
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Customer Experience Lead
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Ltd Commercial Full timeCustomer Experience Lead Job DescriptionWe are seeking an experienced Customer Experience Lead to join our team at MTrec Ltd Commercial. In this role, you will be responsible for developing and implementing strategies that deliver exceptional customer experiences.Develop and maintain relationships with key stakeholders, including clients and colleagues, to...
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Customer Experience Director
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Footlocker Full timeJob DescriptionAs a Customer Experience Director at Footlocker, you will play a key role in driving sales and delivering exceptional customer service. You will lead a team of sales associates and ensure that every customer has a positive experience in-store.Key Responsibilities:Coaching and motivating your team to drive sales and deliver exceptional customer...
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Customer Experience Associate
2 months ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Experience Associate to provide exceptional support to our clients. Key responsibilities include:Handling customer inquiries and resolving issues in a timely manner.Providing accurate information about our products and services.Collaborating with internal teams to ensure customer satisfaction.Requirements:Previous experience in a...
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Customer Experience Ambassador
11 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full timeJob Summary:We are seeking a Customer Experience Ambassador to join our sales team at EE. As a Customer Experience Ambassador, you will be responsible for providing exceptional customer service and selling our products and services to customers.Key Responsibilities:Provide outstanding customer service and support to our customersSell our products and...
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Customer Experience Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pick for Britain Full timeCareer Opportunities for Ambitious IndividualsWe're seeking an experienced Customer Experience Manager to join our team in Newcastle-Under-Lyme. If you're passionate about delivering exceptional customer service and leading a high-performing team, we'd love to hear from you. As a Customer Experience Manager, you'll be responsible for creating unforgettable...
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Customer Experience Specialist
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Us Bank Full timeWe're looking for a talented Customer Experience Specialist to join our team at Us Bank. In this role, you'll have the opportunity to deliver memorable experiences to our customers through all communication channels. Our Service Level Agreements ensure that every interaction is friendly, professional, and tailored to meet customers' needs.As a Customer...
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Customer Experience Director
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Full timeWe are looking for a Customer Experience Director who will lead our team to deliver exceptional customer experiences in our airport locations. As a key member of our management team, you will be responsible for driving customer satisfaction, improving operational efficiency, and maintaining high standards of customer service.The successful candidate will...
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Customer Experience Expert
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arnold Clark. Careers Full timeAt Arnold Clark, we're seeking a Customer Service Executive to deliver exceptional customer experiences at our Seat branch in Newcastle. This role involves working closely with customers to understand their needs and provide personalized support throughout the sales journey.About the RoleIn this position, you'll be known as a Product Genius, responsible for...
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Customer Experience Expert
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV Library Full timeAbout the Role:We are seeking an exceptional customer-focused individual to drive success in our organisation. As a key team member, you will take ownership and accountability for delivering outstanding customer experiences through tailored solutions that meet our customers' needs and exceed their expectations.Key Responsibilities:To ensure excellent...
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Customer Experience Strategist
13 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom WeComm Full timeWeComm is seeking an experienced Customer Experience Strategist to craft customer-centric strategies that engage, retain, and excite our audience.This role involves leading a talented team, planning and delivering standout campaigns across email, push, and SMS, and collaborating with teams from Buying and Merchandising to Brand and Studio.As Customer...
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Customer Experience Director
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Everyman Full timeDirector of Customer Experience:Are you a customer-focused individual with a passion for delivering exceptional experiences? Do you have what it takes to lead a team of talented individuals and drive business growth? We're looking for a skilled Customer Experience Director to join our team at Everyman Cinema. As a key leader, you will be responsible for...
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Customer Experience Advisor
8 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full timeAbout the JobWe are looking for a Customer Experience Advisor to join our team in North Tyneside or Gosforth. As a Customer Experience Advisor, you will be responsible for delivering exceptional customer experiences by discussing the right products and services with them over the phone.The ideal candidate will have excellent communication skills, be...
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Customer Experience Specialist
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Elemis Full timeAbout UsELEMIS is a leading provider of luxury skincare and spa treatments. We are committed to delivering exceptional customer service experiences and driving sales growth through innovative marketing and sales strategies. Our team is passionate about providing outstanding customer experiences, and we are looking for like-minded individuals to join us in...
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Customer Experience Specialist
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas UK Limited Full timeCompany Overview:At LeoVegas UK Limited, we are passionate about delivering exceptional customer experiences that exceed expectations.We are currently seeking an enthusiastic individual to become a vital part of our team as a Customer Experience Advisor.This role will involve engaging with customers via email and ensuring that every interaction is positive...
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Customer Experience Representative
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full timeAre you looking for a challenging and rewarding role where you can make a real difference in people's lives?About EEWe're a leading digital communications company, passionate about helping our customers enhance their digital lives. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to...
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Customer Experience Strategist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TRIA Full timeAbout TRIA:We are a dynamic organization committed to driving digital transformation initiatives. Our team prides itself on delivering high-quality digital services to enhance member experiences.Job Description:We are seeking a Customer Experience Strategist to develop and implement digital strategies that improve customer experience. The ideal candidate...
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Customer Experience Specialist
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas Group Full timeAbout the RoleWe are seeking an experienced Customer Experience Specialist to join our CX Outbound team at LeoVegas Group. As a key member of our team, you will engage with customers via phone calls addressing queries related to RG/AML/RFP/Complaints.Working closely with various departments including RFP, AML, RG, CS, GDPR & Complaints, you will ensure a...
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Customer Experience Consultant
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Country Road Group Full timeAbout the Job:We are seeking a Customer Experience Consultant to join our team at Country Road Group. As an Evening Sales Executive, you will be responsible for delivering outstanding customer experiences, managing stock, and promoting brand values.The Ideal Candidate:Has excellent communication skills.Is passionate about fashion and customer service.Can...