Customer Experience Specialist

5 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Us Bank Full time

We're looking for a talented Customer Experience Specialist to join our team at Us Bank. In this role, you'll have the opportunity to deliver memorable experiences to our customers through all communication channels. Our Service Level Agreements ensure that every interaction is friendly, professional, and tailored to meet customers' needs.

As a Customer Experience Specialist, your main responsibilities will be:

  • To provide top-notch customer support and service via phone, email, or chat.
  • To understand customers' businesses and suggest alternative products and services that can help them save time and money.
  • To maintain excellent call standards and seek feedback for personal growth and development.

The estimated salary for this role is around $60,000 per year, based on industry standards and the location. We're an equal opportunities employer and welcome applications from diverse candidates.



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