Customer Experience Director

4 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Footlocker Full time
Job Description

As a Customer Experience Director at Footlocker, you will play a key role in driving sales and delivering exceptional customer service. You will lead a team of sales associates and ensure that every customer has a positive experience in-store.

Key Responsibilities:
  • Coaching and motivating your team to drive sales and deliver exceptional customer service
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service
  • Delivering sales, customer experience, merchandising, visual, and operational expectations
Requirements:
  • Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
  • Initiates completion of tasks or activities without necessary supervision
  • Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis
  • High level of ethics, values, integrity, and trust
  • Flexible availability – including nights, weekends, and holidays
Benefits and Perks

We offer a competitive salary, benefits package, and opportunities for career growth and development.



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